Winter Ski Rentals Lead & Guest Experience

Bmbw; Ohio; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training and development

Referral Program

Job summary

Vail Resorts, Inc. in Ohio is hiring for a Winter Seasonal Retail Lead to manage the ski and snowboard rental operations with a focus on guest service and store performance.

You will lead up to 50 frontline staff and a small leadership team, drive training plans, and coordinate with other departments for seasonal events and promotions. Strong snowsports knowledge and prior resort management experience are preferred.

Qualifications

• Minimum 2 years leadership experience.
• 2 years in retail/rental experience preferred.
• 2 years resort experience in a management role.
• Knowledge and passion for snowsports.

Responsibilities

• Oversee operations of a high-volume seasonal rental operation.
• Manage a team of up to 50 frontline staff and leadership team of 5-6.
• Ensure guest satisfaction and a strong service culture.
• Drive training, coaching, and performance development.

Skills

Leadership

Retail/Rental

Resort management

Snowsports knowledge

Education

Bachelor’s degree

Job description

Vail Resorts, Inc. in Ohio is hiring for a Winter Seasonal Retail Lead to manage the ski and snowboard rental operations with a focus on guest service and store performance.

You will lead up to 50 frontline staff and a small leadership team, drive training plans, and coordinate with other departments for seasonal events and promotions. Strong snowsports knowledge and prior resort management experience are preferred.