Head of Servicing & Collections, NYC Fintech

Precision Labs; New York (NY); Hybride; USD 150 000 - 230 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Equity in a high-growth company

Health, dental, and vision insurance

Unlimited PTO

Daily in-office meals

Transportation support

High-autonomy, low-bureaucracy

Résumé du poste

Slash is seeking a Head of Servicing to build and own the end-to-end servicing and collections model for our unsecured commercial charge card. This hands‑on leadership role covers payment exceptions, customer communications, delinquency, workouts, recoveries, credit reporting, and governance of external servicers.

Based in our New York City office, this role requires five days per week in person. You will lead the servicing team, define KPIs, ensure data integrity with Finance, Data, and

Qualifications

• 5+ years of experience in commercial loan or card servicing, collections, or credit operations.
• Experience designing servicing processes in a regulated environment.
• Strong documentation, approval, and audit discipline.
• Excellent judgment and communication balancing customer outcomes and compliance.

Responsabilités

• Build and own servicing and collections policy and procedures across billing, payment failures, delinquency, disputes, workouts, settlements, charge-offs, recoveries, and credit bureau reporting.
• Lead servicing execution hands-on at launch, including customer outreach, promises to pay, account restrictions, escalations, and complex case resolution.
• Own servicing data and receivables-ledger integrity with Finance, Data, and Engineering; reconcile balances, statuses, payments, recoveries, charge-offs, and vendor placements.
• Define servicing KPIs, daily queues, management reporting, and Credit Committee materials.
• Exercise or recommend freezes, workouts, settlements, charge-offs, and referrals within approved authorities; ensure complete case evidence and timely escalation.
• Own governance of backup, successor, and outside servicers, including diligence, contracts, SLAs, data transfers, QA, business continuity, and recovery reporting.
• Build the servicing organization, procedures, training, quality assurance, tooling roadmap, and staffing plan as portfolio volume grows.

Connaissances

Commercial loan servicing

Team leadership

Vendor management

Regulatory compliance

Data-driven decisions

Description du poste

Slash is seeking a Head of Servicing to build and own the end-to-end servicing and collections model for our unsecured commercial charge card. This hands‑on leadership role covers payment exceptions, customer communications, delinquency, workouts, recoveries, credit reporting, and governance of external servicers.

Based in our New York City office, this role requires five days per week in person. You will lead the servicing team, define KPIs, ensure data integrity with Finance, Data, and