Head of Scaled Customer Success & Activation

Ramp; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

401(k) with employer match

Pet insurance

Job summary

Ramp is seeking a strategic leader for customer success in San Francisco. This role involves designing and leading programs for self-service customer onboarding, aiming to activate and retain micro-SMB customers.

Successful candidates will have a proven track record in B2B SaaS, strong analytical skills, and experience in managing high-performing teams. Benefits include flexible PTO and comprehensive health coverage.

Qualifications

• 4+ years in consulting or business operations within high-growth B2B SaaS.
• 2+ years of people management experience leading operations teams.
• Strong analytical skills to turn data into actionable insights.

Responsibilities

• Own and evolve Ramp’s self-service onboarding strategy.
• Use data to diagnose activation bottlenecks and improve processes.
• Manage and develop a team of 6–8 Scaled Customer Success Managers.

Skills

B2B SaaS experience

Analytical skills

People management

Cross-functional leadership

Job description

Ramp is seeking a strategic leader for customer success in San Francisco. This role involves designing and leading programs for self-service customer onboarding, aiming to activate and retain micro-SMB customers.

Successful candidates will have a proven track record in B2B SaaS, strong analytical skills, and experience in managing high-performing teams. Benefits include flexible PTO and comprehensive health coverage.