Head of Sales Systems & Planning

Bzpp; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Samsung Electronics America, Inc. is seeking a Manager of Sales Systems & Planning to lead strategic systems operations and planning within the Sales Strategy & Operations team.

You will drive process improvements, partner with Finance, IT, Security, and Sales leadership, and guide AI-enabled tools across our existing stack. This role focuses on end-to-end project management, vendor governance, and delivering scalable technology roadmaps that improve contract management, spend visibility, and

Qualifications

• Bachelor's degree in related field
• 6+ years in Sales Operations or Revenue Operations
• Experience managing end-to-end projects with cross-functional stakeholders
• Experience with system migrations and process improvement methodologies
• Strong analytical and reporting skills; proficiency with PM and BI tools
• PMP certification or equivalent preferred

Responsibilities

• Own the end-to-end lifecycle of the B2B technology stack, including annual planning, budgeting, and contract management across all platforms and vendors
• Maintain real-time visibility into contract milestones, renewal timelines, and vendor commitments through a centralized renewals management framework
• Lead vendor negotiations, managing commercial terms, service agreements, and ongoing relationships in alignment with organizational objectives and procurement policies
• Develop and present systems reporting and executive-level dashboards to communicate contract status, spend analysis, and technology portfolio health to senior leadership
• Build and maintain a forward-looking technology roadmap that aligns platform capabilities with business goals and identifies opportunities to consolidate, upgrade, or replace tools
• Continuously evaluate the technology landscape to identify best-in-class solutions that drive efficiency, scalability, and competitive advantage across sales operations
• Serve as the internal subject matter expert on the existing technology stack, ensuring tools are being utilized to their fullest potential
• Lead the identification, evaluation, and adoption of AI-powered tools and platforms that enhance sales operations workflows and productivity
• Proactively research and surface AI features and capabilities embedded within existing tools, driving their activation and adoption across relevant teams
• Establish a repeatable framework for assessing and piloting emerging AI technologies, ensuring the organization remains at the forefront of innovation
• Conduct strategic analysis to identify process gaps and lead structured process improvement initiatives from discovery through implementation
• Serve as end-to-end project manager for systems and process improvement initiatives, owning planning, status tracking, risk management, and stakeholder communication
• Lead cross-functional project initiatives through all phases including requirements gathering, system implementations, UAT coordination, and structured rollouts
• Facilitate recurring program reviews to ensure alignment across stakeholders on milestones, deliverables, and escalation paths
• Lead change management activities following the introduction of new systems, tools, or processes, ensuring stakeholder alignment, team training, and smooth adoption across all impacted functions
• Develop enablement materials and communication plans that support successful technology transitions and drive sustained user adoption

Skills

End-to-end project management

Analytical skills

Communication skills

AI adoption (preferred)

Education

Bachelor's degree in Business Administration, Finance, Information Systems, or related field

Tools

BI tools

PM tools

Job description

Samsung Electronics America, Inc. is seeking a Manager of Sales Systems & Planning to lead strategic systems operations and planning within the Sales Strategy & Operations team.

You will drive process improvements, partner with Finance, IT, Security, and Sales leadership, and guide AI-enabled tools across our existing stack. This role focuses on end-to-end project management, vendor governance, and delivering scalable technology roadmaps that improve contract management, spend visibility, and