Head of Retail & Wholesale Ops – Growth & Excellence

Globalclassifieds; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

FIG Kosher Phones in New York is seeking an experienced Director of Operations to oversee our growing retail stores and nationwide wholesale division, building structure, supervising store managers, and improving performance.

The role is hands-on and requires traveling between locations, implementing daily procedures, and reporting to ownership to ensure smooth operations and a professional, accountable culture.

Qualifications

• Previous experience managing multiple retail locations or a similar multi-location operation.
• Experience supervising managers and department leaders.
• Strong understanding of sales, gross profit, payroll, inventory, and operational reporting.
• Proven ability to create systems, procedures, and accountability.
• Excellent leadership and communication skills.
• Organized, reliable, honest, calm, and solution-oriented.
• Comfortable making decisions and handling difficult employee or customer situations.
• Able to travel regularly between store locations.
• Strong computer, spreadsheet, and reporting skills.
• Retail cellphone, electronics, telecommunications, wholesale, or distribution experience is a plus

Responsibilities

• Oversee all FIG retail stores and the wholesale department.
• Manage and hold store managers and department leaders accountable.
• Create and implement daily operating procedures, checklists, and reporting systems.
• Monitor sales, gross profit, expenses, inventory, returns, and customer service.
• Visit stores regularly and evaluate store conditions and employee performance.
• Hire, train, coach, and evaluate managers and employees.
• Make sure stores open on time and operate professionally.
• Improve communication between retail stores, wholesale, warehouse, customer service, and ownership.
• Establish opening, closing, cash-handling, inventory, and customer-service procedures.
• Review employee schedules, attendance, overtime, and staffing needs.
• Handle escalated customer, employee, and operational issues.
• Lead weekly meetings with store managers and department leaders.
• Identify underperforming stores and create improvement plans.
• Prepare a clear weekly operations report for ownership.
• Reduce the number of routine issues that require the owner’s involvement
• Help build a professional and accountable company culture

Skills

Leadership

Communication

Organized

Travel

Problem-solving

Decision making

Customer service

Tools

Excel

Reporting systems

Job description

FIG Kosher Phones in New York is seeking an experienced Director of Operations to oversee our growing retail stores and nationwide wholesale division, building structure, supervising store managers, and improving performance.

The role is hands-on and requires traveling between locations, implementing daily procedures, and reporting to ownership to ensure smooth operations and a professional, accountable culture.