Hands-On Operations Director – Retail & Wholesale

Classifieds24; New York (NY); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Business phone

Travel expenses

Growth opportunities

Job summary

FIG Kosher Phones in New York seeks a hands-on Director of Operations to oversee its retail stores and wholesale division, partnering with ownership to create structure, improve performance, and ensure daily operations run smoothly.

You will supervise store managers and department leaders, implement procedures, monitor sales, inventory, and customer service, and lead weekly meetings across locations. This role offers a competitive salary based on experience with a performance bonus.

Qualifications

• Experience managing multiple retail locations or a similar multi-location operation.
• Experience supervising managers and department leaders.
• Strong understanding of sales, gross profit, payroll, inventory, and operational reporting.
• Proven ability to create systems, procedures, and accountability.
• Excellent leadership and communication skills.
• Organized, reliable, honest, calm, and solution-oriented.
• Able to travel regularly between store locations.
• Strong computer, spreadsheet, and reporting skills.
• Retail cellphone, electronics, wholesale, or distribution experience is a plus.

Responsibilities

• Oversee all FIG retail stores and the wholesale department.
• Manage and hold store managers and department leaders accountable.
• Create and implement daily operating procedures, checklists, and reporting systems.
• Monitor sales, gross profit, expenses, inventory, returns, and customer service.
• Visit stores regularly and evaluate store conditions and employee performance.
• Hire, train, coach, and evaluate managers and employees.
• Make sure stores open on time and operate professionally.
• Improve communication between retail stores, wholesale, warehouse, customer service, and ownership.
• Establish opening, closing, cash-handling, inventory, and customer-service procedures.
• Review employee schedules, attendance, overtime, and staffing needs.
• Handle escalated customer, employee, and operational issues.
• Lead weekly meetings with store managers and department leaders.
• Identify underperforming stores and create improvement plans.
• Prepare a clear weekly operations report for ownership.
• Reduce the number of routine issues that require the owner’s involvement.
• Help build a professional and accountable company culture.

Skills

Multi-location operations

Leadership

Financial reporting

Inventory management

Training & coaching

Communication

Travel between locations

Tech literacy (spreadsheets)

Tools

Spreadsheet software

Reporting tools

Job description

FIG Kosher Phones in New York seeks a hands-on Director of Operations to oversee its retail stores and wholesale division, partnering with ownership to create structure, improve performance, and ensure daily operations run smoothly.

You will supervise store managers and department leaders, implement procedures, monitor sales, inventory, and customer service, and lead weekly meetings across locations. This role offers a competitive salary based on experience with a performance bonus.