Head of Retail & Wholesale Operations

NYWDS; New York (NY); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Performance-based bonus

Paid time off

Business phone and approved travel

Opportunity to grow with an expanding,

Descripción de la vacante

FIG Kosher Phones is seeking an experienced Director of Operations to oversee our growing retail stores and nationwide wholesale division. You will report to ownership, build structure, supervise managers, and drive performance to ensure smooth daily operations.

The role requires hands-on leadership, willingness to visit stores, and the ability to create processes that scale as the company grows. Strong communication and decision‑making are essential for building a professional culture.

Formación

• Experience managing multiple retail locations or similar multi-location operation
• Experience supervising managers and department leaders
• Strong understanding of sales, gross profit, payroll, inventory, and operational reporting
• Proven ability to create systems, procedures, and accountability
• Excellent leadership and communication skills
• Organized, reliable, honest, calm, and solution-oriented
• Travel between store locations required
• Strong computer, spreadsheet, and reporting skills
• Retail cellphone/electronics/telecom wholesale or distribution experience is a plus

Responsabilidades

• Oversee all FIG retail stores and the wholesale department
• Manage and hold store managers and department leaders accountable
• Create and implement daily operating procedures, checklists, and reporting systems
• Monitor sales, gross profit, expenses, inventory, returns, and customer service
• Visit stores regularly and evaluate store conditions and employee performance
• Hire, train, coach, and evaluate managers and employees
• Make sure stores open on time and operate professionally
• Improve communication between retail stores, wholesale, warehouse, customer service, and ownership
• Establish opening, closing, cash‑handling, inventory, and customer‑service procedures
• Review employee schedules, attendance, overtime, and staffing needs
• Handle escalated customer, employee, and operational issues
• Lead weekly meetings with store managers and department leaders
• Identify underperforming stores and create improvement plans
• Prepare a clear weekly operations report for ownership
• Reduce the number of routine issues that require the owner's involvement
• Help build a professional and accountable company culture

Descripción del empleo

FIG Kosher Phones is seeking an experienced Director of Operations to oversee our growing retail stores and nationwide wholesale division. You will report to ownership, build structure, supervise managers, and drive performance to ensure smooth daily operations.

The role requires hands-on leadership, willingness to visit stores, and the ability to create processes that scale as the company grows. Strong communication and decision‑making are essential for building a professional culture.