Head of Retail Operations & Omnichannel Growth

Princeton University Retail; Princeton (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Princeton University Retail is looking for a dedicated Director of Operations in Princeton, New Jersey, to ensure day-to-day operational consistency and create a foundation for growth. The successful candidate will establish comprehensive operating standards and manage a wide range of operational responsibilities in a dynamic retail environment.

This role requires 5 to 7+ years of experience in retail or business operations, alongside a robust understanding of omnichannel retail management. The position offers a hands-on leadership opportunity to drive operational success across physical and ecommerce platforms.

Qualifications

• 5 to 7+ years of experience in retail operations, store operations, or business operations.
• Experience in multi-unit or multi-location retail environments.
• Strong systems and digital fluency.

Responsibilities

• Establish and maintain clear operating standards across all retail channels.
• Lead store organization for operational accountability.
• Support store teams to improve workflows and documentation.

Skills

Retail operations management

Omnichannel operations

Process improvement

Problem-solving

Team coordination

Tools

ERP systems

POS systems

Operational tools

Job description

Princeton University Retail is looking for a dedicated Director of Operations in Princeton, New Jersey, to ensure day-to-day operational consistency and create a foundation for growth. The successful candidate will establish comprehensive operating standards and manage a wide range of operational responsibilities in a dynamic retail environment.

This role requires 5 to 7+ years of experience in retail or business operations, alongside a robust understanding of omnichannel retail management. The position offers a hands-on leadership opportunity to drive operational success across physical and ecommerce platforms.