Retail Operations Manager – Multi Locations

H. T. PROF Group; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

H. T. PROF Group is looking for a Retail Operations Manager to oversee operations across multiple locations in New York and New Jersey. The successful candidate will manage retail standards, drive performance, and ensure a high level of customer satisfaction.

With over 7 years of experience in retail operations and a proven track record in multi-unit management, you will lead a team of District and Store Managers. Strong skills in hiring, coaching, and talent development are essential for success in this role.

Qualifications

• 7+ years of progressive retail operations leadership experience.
• Proven track record of managing multiple retail locations.
• Experience in hiring, coaching, and managing District and Store Managers.

Responsibilities

• Oversee daily operations to ensure consistent execution of company standards.
• Directly manage and coach District Managers and Store Managers.
• Lead recruitment and training for retail personnel.

Skills

Retail operations leadership

Team leadership

Talent development

Multi-unit management

Sales growth strategy

Job description

Retail Operations Manager – Multi Locations

Location: New Jersey / New York
Type: Direct Hire
ID: j-5707

A rapidly growing, specialized specialty food and confectionery brand is expanding its retail footprint across the United States and seeking a high-impact leader to oversee and grow its East Coast brick-and-mortar storefronts.

The Operations Manager is responsible for the overall operational performance, efficiency, and consistent standard execution of all retail store locations while delivering an outstanding customer experience.

This role will directly lead and support field leadership.

RESPONSIBILITIES

• Retail Operations & Standards: Oversee daily operations across all retail locations to ensure consistent execution of company standards and operational excellence.
• Field Leadership & Coaching: Directly manage, coach, and establish clear performance goals for District Managers and Store Managers.
• Hiring & Talent Management: Lead recruitment, onboarding, training, and succession planning for key retail personnel and field leadership.
• Performance & Sales Growth: Monitor sales results and KPIs, partnering with store leadership to develop action plans for underperforming locations.
• Inventory & Project Support: Partner with supply chain teams to optimize inventory levels, monitor shrinkage, and support new store openings or remodels.
• Compliance & Loss Prevention: Ensure full compliance with federal, state, and local regulations, company safety policies, and proper cash handling procedures.

QUALIFICATIONS

• Experience: 7+ years of progressive retail operations leadership experience.
• Multi-Unit Management: Proven track record of multi-unit retail management required.
• Team Leadership: Direct experience managing and developing District Managers and Store Managers.
• Talent Development: Strong background in hiring, coaching, performance management, and employee relations.
• Travel Flexibility: Ability to travel regularly to various store locations across the region.