General Manager of Retail - Eataly Flatiron

Eataly; New York (NY); Presencial; USD 110.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meals

Descripción de la vacante

Eataly is seeking a General Manager of Retail to oversee the complex retail operations of a flagship store. The role combines strategic leadership with hands-on floor presence to ensure profitability and product excellence.

The GM will partner with store leadership, manage multiple departments, and drive cross-functional collaboration while maintaining a guest-focused shopping environment. Strong communication and Italian product experience are valued.

Formación

• Bachelor's degree required.
• 6+ years of retail or grocery management in high-volume environments.
• Excellent verbal and written communication skills.
• Exceptional leadership and team-building abilities.
• Demonstrated problem-solving and analytical skills.
• Proficient with Microsoft Office tools.

Responsabilidades

• Directs and organizes the store’s retail operations to maximize profitability.
• Develops departmental goals and leads a team of managers.
• Works with each manager to address operational needs and improve cross-department collaboration.
• Analyzes financial data and creates strategies around pricing, merchandising and promotions.
• Manages merchandise and creates product lists, including roll-outs and phase-outs.
• Prepares weekly updates on the retail department for senior leadership.
• Participates in hiring, onboarding, payroll, scheduling, and evaluations.

Conocimientos

Leadership

Verbal and written communication

Analytical thinking

Problem-solving

Team-building

Organizational skills

Microsoft Office

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.

The General Manager of Retail oversees the complex retail operations of an Eataly store. The General Manager of Retail is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.

Reports to the Director of Store Operations. Manages the Fresh Market Manager and Market Manager.

• Directs and organizes the store’s retail operations to maximize profitability
• Develops departmental goals and leads a team of managers
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Analyzes financial data and develops strategies around pricing, merchandising and promotions
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Prepares weekly updates on the retail department for senior leadership
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 6+ years of retail or grocery management experience in a high-volume, fast-paced environment
• Excellent verbal and written communications skills
• Exceptional leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office
• Experience with Italian products and wine

Job Requirements

• Availability to work onsite with a flexible schedule sometimes including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as a slicer, pasta machine or cash register as needed
• Availability to travel up to 10% of the time

Additional Information

Compensation

The annual compensation for this role is $110,000 - $115,000.

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.