General Manager of Retail

Eataly; City of Niagara Falls (NY); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Discounts at Eataly

Free family meal daily

Classes on products and Italian cuisne

Job summary

Eataly is seeking a General Manager of Retail to oversee the store's complex retail operations, drive profitability, and maintain a hands-on leadership presence on the floor.

You will work closely with the Director of Store Operations, manage the Fresh Market and Market Managers, develop departmental goals, analyze financial data, and lead a high-performing team through coaching, hiring, and cross-functional collaboration.

Qualifications

• Bachelor’s degree required.
• 6+ years of retail or grocery management in high-volume environment.
• Excellent verbal and written communication skills.
• Exceptional leadership and team-building abilities.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian products and wine.

Responsibilities

• Directs and organizes store retail operations to maximize profitability.
• Develops departmental goals and leads a team of managers.
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration.
• Analyzes financial data and develops strategies around pricing, merchandising and promotions.
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products.
• Prepares weekly updates on the retail department for senior leadership.
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
• Documents, investigates and resolves employee and guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Problem-solving

Organizational skills

Analytical skills

Business management

Communication skills

Microsoft Office proficiency

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.

The General Manager of Retail oversees the complex retail operations of an Eataly store. The General Manager of Retail is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.

Reports to the Director of Store Operations. Manages the Fresh Market Manager and Market Manager.

• Directs and organizes the store’s retail operations to maximize profitability
• Develops departmental goals and leads a team of managers
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Analyzes financial data and develops strategies around pricing, merchandising and promotions
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Prepares weekly updates on the retail department for senior leadership
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 6+ years of retail or grocery management experience in a high-volume, fast-paced environment
• Excellent verbal and written communications skills
• Exceptional leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office
• Experience with Italian products and wine

Job Requirements

• Availability to work onsite with a flexible schedule sometimes including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as a slicer, pasta machine or cash register as needed
• Availability to travel up to 10% of the time

Additional Information

Compensation:The annual compensation for this role is $110,000 - $115,000.

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.