Head of Retail Footprint & Field Operations

Cogeco Inc.; North Carolina; On-site; USD 80,000 - 110,000; Full time

Job summary

Breezeline is seeking a Senior Retail Operations Manager to drive performance across store/ kiosks/ event activations in the US. You will lead on-site teams, optimize foot-traffic initiatives, and partner with vendors to push monthly, quarterly, and annual growth targets.

Expect to manage visual merchandising, OPEX, and stock levels while delivering actionable location reports and coaching for frontline staff. Travel up to 50% across the US is required.

Qualifications

• ACADEMIC TRAINING College diploma/ University degree in Business/Management/Merchandising or the equivalent experience.
• Work Experience: 5-10 years Management Experience Industry specific background and thorough understanding
• Excellent communication, organizational, project management and relationship development skills.
• People leader with 5-10 years experience leading front line and second level sales and supervisory teams
• Demonstrated analytical abilities with attention to details and initiatives.
• Demonstrated team player with strong negotiation and facilitation skills.
• Ability to work independently and manage time effectively.
• May be required to work at exhibits and shows.
• Attention to detail, target attainment and bottom line results required.
• Ability to manage conflicting deadlines and multiple demands under frequent interruptions.
• Required to work flexible hours Weekdays and Weekends

Responsibilities

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints, including Kiosks, Storefronts, and Event spaces.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior patterns within physical locations to develop and execute proactive solutions.
• Collaborates closely with third-party vendors, venue management, and cross-functional internal teams to streamline site operations and improve daily workflow.
• Directs the execution of visual merchandising guidelines, ensuring full compliance, brand consistency, and high-impact physical displays across all locations.
• Researches and implements foot-traffic initiatives, supports retail store updates, and manages the execution of pop-up sites and physical event activations.
• Oversees and manages the channel's OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports to evaluate location-level productivity.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents and elevate customer interactions.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards.
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

Skills

Communication

Organizational skills

Project management

Relationship development

People leadership

Analytical abilities

Negotiation

Facilitation

Time management

Flexibility

Attention to detail

Multitasking

Exhibit shows

Travel readiness

Education

College diploma/University degree in Business/Management/Merchandising

Job description

Breezeline is seeking a Senior Retail Operations Manager to drive performance across store/ kiosks/ event activations in the US. You will lead on-site teams, optimize foot-traffic initiatives, and partner with vendors to push monthly, quarterly, and annual growth targets.

Expect to manage visual merchandising, OPEX, and stock levels while delivering actionable location reports and coaching for frontline staff. Travel up to 50% across the US is required.