Retail Footprint & Field Operations Lead

Cogeco Inc.; Rochester (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Breezeline in Columbus, OH is seeking a Regional Retail Manager to oversee day-to-day productivity and growth across storefronts, kiosks, and events in the United States. You will lead on-site teams, drive revenue, and ensure the customer journey aligns with Breezeline offerings and brand standards.

The role requires 5–10 years of retail leadership, strong analytics, and the ability to coach front-line staff while coordinating with vendors and marketing to maximize venue-based campaigns and

Qualifications

• College diploma or university degree in Business, Management, or Merchandising.
• 5–10 years of management experience.
• Industry-specific background and thorough understanding.
• Excellent communication, organizational, project management and relationship development skills.
• People leader with 5–10 years experience leading front line and second level sales and supervisory teams.
• Demonstrated analytical abilities with attention to details and initiatives.
• Strong negotiation and facilitation skills.
• Ability to work independently and manage time effectively.
• May be required to work at exhibits and shows.
• Attention to detail, target attainment and bottom line results.
• Ability to manage conflicting deadlines and multiple demands under frequent interruptions.
• Flexible hours Weekdays and Weekends.

Responsibilities

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior to develop proactive solutions.
• Collaborates with third-party vendors, venue management, and internal teams to streamline site operations.
• Directs the execution of visual merchandising guidelines, ensuring brand consistency and high-impact displays.
• Researches and implements foot-traffic initiatives and manages pop-up sites and physical event activations.
• Oversees and manages the channel's OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards.
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline's management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

Skills

Communication

Organizational skills

Project management

Relationship development

Analytical abilities

Team leadership

Negotiation

Facilitation

Time management

Exhibits experience

Education

Business/Management/Merchandising degree

Job description

Breezeline in Columbus, OH is seeking a Regional Retail Manager to oversee day-to-day productivity and growth across storefronts, kiosks, and events in the United States. You will lead on-site teams, drive revenue, and ensure the customer journey aligns with Breezeline offerings and brand standards.

The role requires 5–10 years of retail leadership, strong analytics, and the ability to coach front-line staff while coordinating with vendors and marketing to maximize venue-based campaigns and