Head of Retail Deposits & Growth Strategy

Citizens; Johnston (RI); Hybrid; USD 221,000 - 271,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Retirement benefits

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens seeks a strategic Director, Retail Deposits Growth & Sales Strategy to lead growth across branch and assisted channels, driving checking and savings acquisition, balance growth, and household expansion.

You will partner with Distribution, Product, Marketing, Digital and Analytics, with a hybrid schedule (4 days onsite, 1 day remote). Strong leadership in regulated financial services and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years in retail banking, consumer deposits, sales leadership or distribution/growth strategy.
• Direct experience managing consumer deposit products (checking, savings) and household growth.
• Experience integrating branch, contact center and digital journeys.
• Strong analytical, financial, written and executive communication skills; ability to influence senior stakeholders.

Responsibilities

• Develop and execute retail deposit growth strategies for checking and savings.
• Translate enterprise goals into market-specific plans and sales targets.
• Lead sales performance metrics, coaching, and productivity initiatives.
• Drive execution of sales strategies across branches and assisted channels.
• Improve lead management and optimize digital-to-assisted journeys.
• Provide governance and executive-level roadmaps with cross-functional partners.

Skills

Retail Banking

Consumer Deposits

Sales Leadership

Distribution Strategy

Growth Strategy

Product Management

Marketing

Stakeholder Influence

Regulated Industry

Education

Bachelor's degree or equivalent

MBA

Tools

CRM systems

Job description

Citizens seeks a strategic Director, Retail Deposits Growth & Sales Strategy to lead growth across branch and assisted channels, driving checking and savings acquisition, balance growth, and household expansion.

You will partner with Distribution, Product, Marketing, Digital and Analytics, with a hybrid schedule (4 days onsite, 1 day remote). Strong leadership in regulated financial services and cross-functional collaboration are essential.