Head of Resident Experience & Property Success

American Campus Communities; Lubbock (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

Health Savings Account with Employer_M

Short-Term Disability

Long-Term Disability

Job summary

American Campus Communities seeks a Resident Experience Manager for University Pointe in Lubbock, TX. You will lead the property team, oversee leasing, marketing and admin ops, and drive resident satisfaction, while managing budgets and coordinating with university partners.

You will recruit, train, and develop staff, ensuring high standards across leasing and community programs. This senior role entails overseeing operations for University Pointe & University Trails and partnering with the

Qualifications

• 2 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred
• Strong leasing, marketing, customer service and operations skills
• Excellent communication and collaboration abilities
• Proven leadership and team development capabilities

Responsibilities

• Oversee leasing, marketing and administrative operations to deliver an exceptional resident experience
• Recruit, hire, train, and develop direct reports and conduct performance evaluations
• Manage property financials, purchasing and budget performance with the Service Manager
• Coordinate with university partners and maintain timely communication
• Represent ACC as property leader at resident events and marketing programs

Skills

Leasing

Marketing

Customer Service

Budgeting

Supervision

Operations

Public relations

Residence life

Team leadership

Communication

Education

Bachelor’s degree in business or relevant field

Job description

American Campus Communities seeks a Resident Experience Manager for University Pointe in Lubbock, TX. You will lead the property team, oversee leasing, marketing and admin ops, and drive resident satisfaction, while managing budgets and coordinating with university partners.

You will recruit, train, and develop staff, ensuring high standards across leasing and community programs. This senior role entails overseeing operations for University Pointe & University Trails and partnering with the