Head of Rental Operations & Revenue Strategy

Travel + Leisure Co.; Orlando (FL); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

A leading vacation ownership company in Orlando is seeking a Director of Rental Operations to oversee enterprise-wide rental operations, ensuring revenue integrity, operational scalability, and customer satisfaction. The ideal candidate has over 10 years of experience in hospitality and at least 3–5 years in leadership roles. Key responsibilities include managing financial performance, optimizing rental inventory, and providing strategic oversight across various operational aspects. This position offers a comprehensive benefits package and a dynamic work environment where innovation is embraced.

Qualifications

• Minimum of 10 years of progressive experience in hospitality, vacation ownership, rental operations, or related industries.
• Minimum of 3–5 years of leadership experience managing managers, supervisors, or multi-layered teams.
• Proficient in Microsoft Word, PowerPoint, and Outlook.

Responsibilities

• Provide strategic oversight of rental operations, including reservation management, payment processing, relocations, guest relations, and owner rental programs.
• Own the full financial lifecycle of rental operations, including forecasting, margin management, billing accuracy, refunds, and night audit oversight.
• Secure, process, and optimize rental inventory across internal and external channels.

Skills

Presentation skills

Negotiation skills

Financial accountability

Leadership

Customer service operations

Operational strategy

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Reservation systems

Job description

A leading vacation ownership company in Orlando is seeking a Director of Rental Operations to oversee enterprise-wide rental operations, ensuring revenue integrity, operational scalability, and customer satisfaction. The ideal candidate has over 10 years of experience in hospitality and at least 3–5 years in leadership roles. Key responsibilities include managing financial performance, optimizing rental inventory, and providing strategic oversight across various operational aspects. This position offers a comprehensive benefits package and a dynamic work environment where innovation is embraced.