Director of Operations & Change Leadership

FirstService Residential; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading property management firm in Orlando is seeking a Director of Operations to enhance performance and align services with industry standards. The role involves overseeing change management, collaborating with cross-functional teams, and driving operational improvements. The ideal candidate has a Bachelor's degree in Business Administration and over 5 years of leadership experience, particularly in operations and community management. This position offers career advancement in a dynamic workplace with a focus on high service delivery and efficiency.

Qualifications

• Minimum 5 years of progressive project leadership experience in operations, process improvement, or community management.
• Strong understanding of HOA/COA governance, operational structures, and industry practices preferred.

Responsibilities

• Provide leadership and oversight for operational performance enhancements.
• Evaluate and deploy operational improvements that drive efficiency.
• Collaborate with Operations leaders on regional and national initiatives.

Skills

Customer service skills

Cross-functional collaboration

Communication skills

Problem-solving abilities

Organizational skills

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

Tools

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)

Job description

A leading property management firm in Orlando is seeking a Director of Operations to enhance performance and align services with industry standards. The role involves overseeing change management, collaborating with cross-functional teams, and driving operational improvements. The ideal candidate has a Bachelor's degree in Business Administration and over 5 years of leadership experience, particularly in operations and community management. This position offers career advancement in a dynamic workplace with a focus on high service delivery and efficiency.