Head of QA & Training — Internal Programs

Community Solutions, Inc. (CSI); Southington (CT); On-site; USD 81,000 - 100,000; Full time

Benefits offered by this job

Vacation time

Sick time

Medical and dental plans

Vision and other voluntary options

401(k) retirement with company match

Tuition reimbursement

Ongoing training

Job summary

The Learning Institute @ Community Solutions, Inc. in Southington, CT seeks an Assistant Director of Internal QA and Training to support the Director of Training in leading and developing CSI programs.

You will manage training and QA, coordinate workflow, develop curricula, supervise staff, and pursue new business opportunities. Responsibilities include creating reports, maintaining QA tools, delivering Training of Trainers, and expanding LMS usage.

Qualifications

• Bachelor's degree in social science/human services/education field; Master’s degree preferred.
• Five years of technical experience facilitating research-based training programs and at least 2 years providing evidence-based quality assurance coaching.
• Two years of supervisory experience in a related field.
• Advanced oral and written communication skills.
• Expertise in adult education methods and techniques.
• Knowledge of quality assurance coaching techniques and have the necessary skills.
• Experience with Microsoft Office, including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Manage and direct training and quality assurance activities for all programs across CSI.
• Coordinate workflow across the training academy.
• Monitor and evaluate quality assurance and training to ensure the highest quality of service, using data analytics.
• Create monthly billing reports for programs and submit to VP and finance.
• Create reports on a monthly, quarterly and semiannual basis, analyze, and submit to VP of training.
• Work closely with the Assistant Director of TLI to ensure Department infrastructure meets changing needs, making recommendations and creating changes when necessary and quality is high between both internal and external programs.
• Staff supervision: ensure proper training of Coaches, Supervisors, and Coordinators; support interrater reliability activities and work to ensure proficiency of all staff; manage staff time, attendance, and performance; implement staff development activities.
• Funder/Client relations: research and develop proposals, respond to funder/client requests, and provide reports as requested; act as a liaison to CSI programs and funding sources when necessary; host and/or attend meetings with external customers; teach others on staff to work with clients and excel in customer service.
• Training and Quality Assurance: prepare and conduct quality assurance activities including tape review, feedback sessions, and associated reports; conduct trainings and Training of Trainer activities; research and develop curricula grounded in adult learning theory; maintain a library of reference materials; ensure training quality across contracts, using both qualitative and quantitative measures.
• Acquiring new business: apply for, design, and facilitate conference presentations on CSI quality assurance and training programs; assist in marketing activities; develop new business leads; secure new clients for The Learning Institute; work with existing clients to increase business.
• Maintain acquired credentials and/or certifications; promote CSI values, and maintain knowledge of CSI's programs, policies, and procedures.

Skills

Advanced communication

Adult education methods

Quality assurance coaching

MS Office

Education

Bachelor's degree

Master’s degree preferred

Job description

The Learning Institute @ Community Solutions, Inc. in Southington, CT seeks an Assistant Director of Internal QA and Training to support the Director of Training in leading and developing CSI programs.

You will manage training and QA, coordinate workflow, develop curricula, supervise staff, and pursue new business opportunities. Responsibilities include creating reports, maintaining QA tools, delivering Training of Trainers, and expanding LMS usage.