Assistant Director of Internal QA and Training

Community Solutions Inc; Southington (CT); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Medical and Dental plans

401(k) with company match

Tuition reimbursement

Ongoing training

Equal Opportunity Employer

Job summary

Community Solutions Inc. is seeking an Assistant Director of Internal QA and Training to oversee all training and quality assurance activities for The Learning Institute @ CSI.

The role coordinates workflow, develops curricula, and provides staff supervision and client relation support in Southington, CT. The position focuses on training, Trainer development, and QA, with responsibilities to prepare reports, proposals, and foster new business while maintaining high service quality within CSI

Qualifications

• Bachelor’s degree in a social science/human services/education field.
• Five years of technical experience facilitating training programs and 2+ years coaching QA.
• Two years of supervisory experience in related field.
• Advanced oral and written communication skills.
• Expertise in adult education methods and QA coaching techniques.
• Experience with Microsoft Office (Word/Excel/PowerPoint/Outlook).

Responsibilities

• Manage and direct training and quality assurance activities for all programs.
• Coordinate workflow across the Training Academy and CSI programs.
• Create monthly billing reports and reports for VP/finance.
• Supervise staff development and time/attendance/performance.
• Develop curricula grounded in adult learning theory and research.

Skills

Training experience

Quality assurance

Data analytics

Staff supervision

Proposal development

Education

Bachelor's degree in social science/human services/education

Master's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Assistant Director of QA and Training for The Learning Institute @ Community Solutions, Inc. - Southington, CTJoin Our Mission to Make a Lasting Impact!Community Solutions Inc is seeking an Assistant Director of Internal QA and Training to support the Director of Training in the execution of all activities to lead, manage, and further develop The Learning Institute @ CSI. Manage and direct all training and quality assurance activities, coordinate workflow, act as a primary point of contact for CSI programs and clients, develop proposals, and furnish reports as necessary. Develop and facilitate training, Training of Trainers, conference presentations and workshops. Develop and implement training curricula and quality assurance tools, supervise and develop staff members, pursue new business leads, and secure new clients. Learn to work with the LMS and continue to advance our use of it. This position may provide supervision for Training and Quality Assurance Supervisors, Coordinators, Consultants, and Coaches.Schedule: Full-time, Exempt position - 40 Hours / weekSalary: $90,495.00 baseESSENTIAL FUNCTIONS:Manage and direct training and quality assurance activities for all programs across CSICoordinate workflow across the training academyMonitor and evaluate quality assurance and training to ensure the highest quality of service, using data analytics.Create monthly billing reports for programs and submit to VP and finance.Create reports on a monthly, quarterly and semiannual basis, analyze, and submit to VP of training.Work closely with the Assistant Director of TLI to ensure Department infrastructure meets changing needs, making recommendations and creating changes when necessary and quality is high between both internal and external programs.Staff SupervisionEnsure proper training of Coaches, Supervisors, and CoordinatorsSupport interrater reliability activities and work to ensure proficiency of all staffManage staff time, attendance, and performance.Implement staff development activitiesFunder/Client relations o Research and develop proposals, respond to funder/client requests, and provide reports as requestedAct as a liaison to CSI programs and funding sources when necessaryHost and/or attend meetings with external customers.Teach others on staff to work with clients and excel in customer serviceTraining and Quality AssurancePrepare and conduct quality assurance activities including tape review, feedback sessions, and associated reports.Conduct trainings and Training of Trainer activities.Research and develop curricula that is grounded in research in the subject matter, and designed for adults, based on adult learning theory.Maintain a library of reference materials.Ensure training quality across contracts, using both qualitative and quantitative measuresAcquiring new businessApply for, design, and facilitate conference presentations on CSI quality assurance and training programs.Assist in marketing activitiesDevelop new business leadsSecure new clients for The Learning InstituteWork with existing clients to increase businessMaintain acquired credentials and/or certificationsPromote CSI values, and maintain a working knowledge of CSI’s programs, policies, and procedures.Perform other duties as assigned by supervisor.Company OverviewCommunity Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in community-based services. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year. To learn more about CSI please visit our website at https://csi-online.org.CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.Qualifications:Bachelor’s degree in a social science/human services/education field; Master’s degree preferred.Five years of technical experience facilitating research-based training programs and at least 2 years providing evidence-based quality assurance coaching.Two years of supervisory experience in a related field.Advanced oral and written communication skills.Expertise in adult education methods and techniques.Knowledge of quality assurance coaching techniques and have the necessary skills.Experience with Microsoft Office, including, Word, Excel, PowerPoint and Outlook.Benefits:Two (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.Sick time (7 days accrual basis), floating holiday time (4 days/year).Medical and Dental plans.Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.Tuition reimbursement after 1 year of service.Ongoing training.CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.