Head of Programme Management

Integra Partners; North Carolina; On-site; USD 150,000 - 210,000; Full time

Job summary

Integra Partners seeks a Reengineering Program Director to lead cross-functional initiatives from opportunity assessment to adoption and value realization. You will coordinate with Operations, IT, Finance, Product, and Clinical teams, guiding through influence rather than direct authority to drive enterprise-wide improvements.

You will own the reengineering roadmap, develop business cases, track realized benefits, and present progress to senior leadership while ensuring scope, timeline, and

Responsibilities

• Drive cross-functional transformation initiatives from assessment through implementation and realization.
• Develop business cases, ROI/TCO models, and financial justifications.
• Coordinate with Finance to validate benefits and track realized results.
• Lead enterprise reengineering roadmap and prioritized initiatives.
• Present progress, risks, and decisions to senior leaders and governance forums.
• Manage budgets, resources, risks, and escalation against scope and timeline.

Skills

Cross-functional coordination

Influence-based leadership

Data-driven decision making

Financial modeling

ROI/TCO modeling

Job description

The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.

The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.

Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.

Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.

Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.

Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.

Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.

Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.

Operational & Process Transformation

• Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
• Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
• Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
• Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
• Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
• Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
• Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
• Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.