Head of Programme Management

Integra Partners; East Windsor Hill (CT); On-site; USD 150,000 - 190,000; Full time

Job summary

Integra Partners is seeking a Reengineering Program Director to drive cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role guides opportunities from business-case development through implementation and benefit realization.

You will lead through influence rather than direct authority, owning the enterprise reengineering roadmap and coordinating across Operations, IT, Finance, Product, Clinical, and other functions to

Responsibilities

• Lead complex, cross-functional initiatives from opportunity assessment to implementation and value realization.
• Own the enterprise reengineering roadmap and coordinate initiatives with Finance, IT, Operations, Product, Clinical, and others.
• Develop business cases, ROI/TCO models, and financial justifications based on baselines and assumptions.
• Coordinate budgets, resources, risks, and delivery performance with governance reviews to senior leadership.

Job description

The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.

The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.

Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.

Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.

Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.

Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.

Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.

Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.

Operational & Process Transformation

• Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
• Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
• Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
• Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
• Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
• Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
• Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
• Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.