Head of Programme Management

Integra Partners; Pennsylvania; On-site; USD 140,000 - 190,000; Full time

Job summary

Integra Partners is seeking a Reengineering Program Director to drive cross-functional transformation across Operations, IT, Finance, Product, and Clinical areas. The role focuses on opportunity assessment, business-case development, and implementation to realize measurable value.

It emphasizes influence over direct management and requires governance through senior leadership channels. The position entails owning the enterprise reengineering roadmap, coordinating multi-functional initiatives,

Responsibilities

• Assess current-state operations and identify improvement opportunities.
• Design scalable processes to boost efficiency and customer experience.
• Define implementation requirements and hand off to operational owners.
• Lead vendor evaluations and oversight in partnership with Legal and Procurement.
• Develop TCO/cost-benefit analyses to support investment decisions.
• Provide data-driven guidance to executives on performance, cost optimization, and growth.
• Translate complex challenges into actionable transformation roadmaps.
• Present progress, risks, and decisions to senior leadership and governance forums.

Skills

Strategic program leadership

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Job description

The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.

The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.

Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.

Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.

Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.

Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.

Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.

Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.

Operational & Process Transformation

• Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
• Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
• Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
• Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
• Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
• Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
• Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
• Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.