Head of Programme Management

Integra Partners; Virginia; On-site; USD 120,000 - 170,000; Full time

Job summary

Integra Partners seeks a Reengineering Program Director to lead cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role drives opportunities from assessment through implementation and benefit realization, aligns initiatives to measurable outcomes, and partners with Finance to validate benefits and track results.

This individual influences senior stakeholders and coordinates across multiple functions to deliver

Qualifications

• Experience leading complex enterprise transformation programs.
• Ability to build and present business cases and ROI analyses.
• Strong influence and stakeholder-management skills across multiple functions.

Responsibilities

• Drive enterprise reengineering programs from opportunity assessment to adoption and realized value.
• Lead cross-functional teams across Operations, IT, Finance, Product, Clinical and other functions through influence, not direct management.
• Develop and track business cases, ROI/TCO models, and benefit realization.
• Oversee budgets, risks, and performance against scope and timelines; present updates to senior leaders.

Job description

The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.

The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.

Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.

Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.

Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.

Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.

Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.

Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.

Operational & Process Transformation

• Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
• Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
• Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
• Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
• Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
• Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
• Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
• Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.