Head of Product Design: Public Safety UX & Strategy

Mark43; Yorktown (VA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Mark43 is seeking a Lead Product Designer to own a critical area of our product portfolio. You will partner with Product and Engineering to shape problems, understand first responders' needs, and translate them into thoughtful products that help people make critical decisions quickly and confidently.

You will influence across the portfolio—including CAD, Records, Analytics, and mobile apps—and help elevate the Product Design team through craft, systems thinking, and leadership.

Qualifications

• 10+ years of professional product design experience with ownership of shipped software.
• Experience leading design for a substantial product area from discovery through shipped outcomes.
• Strong product judgment and ability to balance user needs, strategy, and execution.

Responsibilities

• Set design direction for a critical product area and define a long-term vision.
• Trade off decisions with cross-functional partners prioritizing customer experience.
• Design across devices and environments, from dispatch workstations to mobile.
• Contribute to design systems and craft across the organization.
• Present product vision to customers and senior leaders with clear rationale.
• Explore AI and emerging tech to improve public safety workflows.
• Refine interactions, review with Engineering, and ship polished concepts.

Job description

Mark43 is seeking a Lead Product Designer to own a critical area of our product portfolio. You will partner with Product and Engineering to shape problems, understand first responders' needs, and translate them into thoughtful products that help people make critical decisions quickly and confidently.

You will influence across the portfolio—including CAD, Records, Analytics, and mobile apps—and help elevate the Product Design team through craft, systems thinking, and leadership.