Head of Pricing & Monetization Strategy

PagerDuty; San Francisco (CA); Hybrid; USD 180,000 - 304,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous vacation time

Paid holidays and sick leave

Wellness days and HibernationDuty

Parental leave (paid)

Job summary

PagerDuty is seeking a Director of Pricing & Monetization to own strategy and execution of how we package, price, and monetize our Operations Cloud platform. This product-first role sits with Product Development and reports to the VP of Product Strategy & Growth.

You will lead cross-functional pricing initiatives, build monetization infrastructure, and guide pricing decisions shaping product roadmaps and sales motions. Hybrid work with a San Francisco office presence is expected.

Qualifications

• 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization.
• Demonstrated experience owning packaging architecture and feature tiering decisions.
• Track record of running pricing experiments and measuring commercial impact.
• Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership.
• Experience managing pricing change in the field with communication skills to bring stakeholders along.
• Ability to mentor and grow other pricing and product roles.

Responsibilities

• Define and evolve packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks.
• Build and maintain a monetization review process to bring pricing into roadmap decisions early.
• Lead SKU design and experimentation for rapid, safe changes.
• Own the monetization platform roadmap with engineering and revenue systems.
• Serve as cross-functional decision-maker for product, design, and engineering on go-to-market packaging.

Skills

Pricing strategy

Packaging architecture

Monetization

Cross-functional leadership

Pricing experiments

Mentoring

Stakeholder management

Job description

PagerDuty is seeking a Director of Pricing & Monetization to own strategy and execution of how we package, price, and monetize our Operations Cloud platform. This product-first role sits with Product Development and reports to the VP of Product Strategy & Growth.

You will lead cross-functional pricing initiatives, build monetization infrastructure, and guide pricing decisions shaping product roadmaps and sales motions. Hybrid work with a San Francisco office presence is expected.