Head of Plumbing Service Operations

ESPO Corporation; Elk Grove Village (IL); Vor Ort; USD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

PTO

Health insurance

Dental insurance

401k

Zusammenfassung

ESPO Corporation in Elk Grove Village, IL is seeking a Plumbing Service Manager to lead daily service operations, oversee field personnel, and drive customer satisfaction, efficiency, and profitability. This on-site, direct-hire role pays $120,000–$140,000.

You will manage a team of technicians and dispatchers, optimize scheduling, monitor KPIs, and maintain a strong safety culture while growing service agreements and controlling costs.

Qualifikationen

• 7+ years of commercial plumbing service experience with leadership experience.
• Proven ability to manage service operations, dispatching and scheduling.
• Strong knowledge of commercial plumbing systems and preventive maintenance.
• Experience budgeting, profitability, labor costs, and metrics.
• Excellent leadership, communication and problem-solving skills.
• Valid driver's license required.

Aufgaben

• Lead and develop a team of plumbing technicians, dispatchers, and support staff.
• Oversee scheduling, dispatching, service delivery, and emergency response activities.
• Ensure efficient utilization of labor, equipment, and resources across service and maintenance work.
• Build strong customer relationships and serve as the primary point of escalation for service issues.
• Monitor service agreements, customer retention, and opportunities for account growth.
• Manage departmental financial performance, including revenue, labor costs, margins, and productivity metrics.
• Review operational KPIs and implement process improvements to enhance performance.
• Support recruiting, onboarding, training, and employee development initiatives.
• Maintain a strong culture of safety, accountability, and customer service excellence.

Kenntnisse

Leadership

Dispatching

Scheduling

Customer service

Budgeting

Problem-solving

Communication

Ausbildung

Illinois Plumbing License

Jobbeschreibung

ESPO Corporation in Elk Grove Village, IL is seeking a Plumbing Service Manager to lead daily service operations, oversee field personnel, and drive customer satisfaction, efficiency, and profitability. This on-site, direct-hire role pays $120,000–$140,000.

You will manage a team of technicians and dispatchers, optimize scheduling, monitor KPIs, and maintain a strong safety culture while growing service agreements and controlling costs.