Head of Player Support, Game Studio — Global Impact

Netflix; Juneau (AK); On-site; USD 28,000 - 41,000; Full time

Job summary

Netflix is seeking a dedicated Head of Player Support Manager for Netflix Game Studio to lead the player support for the game portfolio across internal and external open games, coordinating with the Netflix Customer Support team to scale the global support network.

The role collaborates with game development, product marketing, PR, and community teams to ensure a smooth player journey and timely issue resolution as games transition from ownership to Netflix service.

Qualifications

• Bachelor's degree required.

Responsibilities

• Own end-to-end player support package, collaborating with producers, PM, sports talk, product marketing, and external communication.
• Create infrastructure and real customer support for Netflix Game Studio, using the Netflix support system across distribution tools (Mobile, TV, Web).
• Work with customer service, product, and engineering to meet game needs, researching third-party software and resources.

Education

Bachelor's Degree

Job description

Netflix is seeking a dedicated Head of Player Support Manager for Netflix Game Studio to lead the player support for the game portfolio across internal and external open games, coordinating with the Netflix Customer Support team to scale the global support network.

The role collaborates with game development, product marketing, PR, and community teams to ensure a smooth player journey and timely issue resolution as games transition from ownership to Netflix service.