Senior Live Games Producer & Strategy Lead

Netflix; Little Rock (AR); On-site; USD 120,000 - 180,000; Full time

Job summary

Netflix is seeking an Executive Producer to lead Live Help games, focusing on oversight, pipelines, and live updates. You will guide Live Makers and collaborate with product, engineering, and business teams to ensure timely, high-quality live services and player satisfaction.

You will supervise a team of Live Makers, driving post-launch activities and resolving bottlenecks while shaping the overall live-ops strategy and execution.

Qualifications

• Past experience as a Chief Maker or Live Help Operations Lead in a game studio or publisher.
• 2+ years of project management experience, preferably from mobile gaming.
• Experience in planning and executing post-launch live services for games.
• Strong knowledge of live operations and issues faced by game teams and solutions.
• Experience leading cross-functional teams with successful delivery of scope, schedule, budget, risk, and quality.

Responsibilities

• Oversee Live Help creation for the portfolio, pipelines and processes so Live Makers have what they need.
• Lead a team of Live Makers, supporting them as the main resource for post-launch launches.
• Collaborate with business development and creative teams to ensure sound decisions for engineers and people.
• Define, create, and refine Live Help production processes to ensure readiness for players, engineers, and partners.
• Partner with internal and first-party studios to align on systems, games, opportunities, and needs.
• Work with business development on engineer assessments and communicate production issues for pre-signing alignment.
• Promote a strong team culture with rich communication, transparency, and collaboration.

Skills

Executive producer experience

Live game operations

Project management

Cross-functional leadership

Post-launch live services

Strong communication

Relationship building

Strategic planning

Team leadership

Job description

Netflix is seeking an Executive Producer to lead Live Help games, focusing on oversight, pipelines, and live updates. You will guide Live Makers and collaborate with product, engineering, and business teams to ensure timely, high-quality live services and player satisfaction.

You will supervise a team of Live Makers, driving post-launch activities and resolving bottlenecks while shaping the overall live-ops strategy and execution.