Head of Personalization & UX Research

Chanel; New York (NY); Hybrid; USD 127,000 - 180,000; Full time

Benefits offered by this job

Wellbeing resources and August office

Parental leave and fertility support

Generous paid time off

401(k) & incentives

Comprehensive health coverage

Job summary

CHANEL in New York City seeks a Group Director, Personalization & UX Research to define the long-term vision and roadmap for digital personalization across our luxury divisions. You will lead a two-person team and partner with Tech, Digital, CEM, Data, and Artistic Direction to deliver human-centered, data-driven experiences.

This role requires 10+ years in digital personalization, experimentation, or UX research, with a proven track record of influencing senior stakeholders and scaling

Qualifications

• Minimum 10 years in digital personalization, experimentation, or UX research.
• Proven leadership, building high-performing teams.
• Hands-on experience with personalization platforms; Monetate is a plus.
• Strategic thinker with ability to guide tech-driven system evolutions.
• Excellent communication and storytelling for executives.
• Ability to influence diverse stakeholders across global and local teams.
• Attention to detail and a rigorous approach to quality.

Responsibilities

• Define and lead CHANEL's long-term digital personalization strategy across divisions.
• Develop a roadmap to connect client journeys across channels and deliver measurable impact.
• Manage large-scale, complex projects in partnership with Tech, Digital, CEM, Data, and Artistic Direction.
• Lead the US UX Research program and influence testing roadmap and processes.
• Oversee budgets, resources, and vendor relationships; champion collaboration and learning.

Skills

Digital personalization strategy

UX research leadership

Experimentation leadership

Stakeholder management

Cross-functional collaboration

Team leadership

Education

Bachelor's degree or higher

Tools

Monetate

Job description

CHANEL in New York City seeks a Group Director, Personalization & UX Research to define the long-term vision and roadmap for digital personalization across our luxury divisions. You will lead a two-person team and partner with Tech, Digital, CEM, Data, and Artistic Direction to deliver human-centered, data-driven experiences.

This role requires 10+ years in digital personalization, experimentation, or UX research, with a proven track record of influencing senior stakeholders and scaling