Director of Personalization & UX Research

CHANEL; New York (NY); On-site; USD 127,000 - 180,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave

MilkStork

Care.com Membership

401K

Healthcare

Dental

Vision

MDLIVE

FSAs

EAP

Transit & Parking

Job summary

CHANEL in New York City seeks a Group Director, Personalization & UX Research to lead digital personalization and experimentation across the DCX organization. This role reports to the Head of Client Journeys and defines the long‑term vision, delivering tailored, omni‑channel client experiences with a human touch.

The successful candidate will manage a US UX Research program, drive a cross‑functional roadmap, and mentor a small team, while collaborating with Tech, Data, and Creative partners to

Job description

CHANEL in New York City seeks a Group Director, Personalization & UX Research to lead digital personalization and experimentation across the DCX organization. This role reports to the Head of Client Journeys and defines the long‑term vision, delivering tailored, omni‑channel client experiences with a human touch.

The successful candidate will manage a US UX Research program, drive a cross‑functional roadmap, and mentor a small team, while collaborating with Tech, Data, and Creative partners to