Group Director, Personalization & UX Research

Chanel, Inc.; New York (NY); Hybrid; USD 127,000 - 180,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave

401K

Healthcare benefits

Paid time off

Transit & Parking

Job summary

CHANEL, Inc. in New York City seeks a Group Director of Personalization & UX Research to define the long-term digital personalization vision, aligning with client journeys across channels and multiple divisions.

You will lead large-scale, technically demanding projects with cross-functional partners and guide experiments that drive measurable business impact. You will oversee the US UX Research program, shape priorities, and establish best practices for experimentation design and measurement.

Qualifications

• Minimum of 10 years in digital personalization, experimentation or UX research.
• Strong leadership and people management experience.
• Experience influencing senior stakeholders across global/local teams.
• Bachelor’s degree or higher preferred.

Responsibilities

• Define and lead CHANEL's long-term digital personalization strategy and roadmap across divisions.
• Lead the US UX Research program and influence testing roadmap and processes.
• Build and sustain a community of practice around UX research and experimentation; manage two-person team.

Skills

Digital personalization

UX research

Leadership

Stakeholder management

Personalization platforms

Monetate

Data-driven testing

Communication

Education

Bachelor’s degree or higher

Tools

Monetate

Job description

CHANEL, Inc. in New York City seeks a Group Director of Personalization & UX Research to define the long-term digital personalization vision, aligning with client journeys across channels and multiple divisions.

You will lead large-scale, technically demanding projects with cross-functional partners and guide experiments that drive measurable business impact. You will oversee the US UX Research program, shape priorities, and establish best practices for experimentation design and measurement.