Head of Payments External Reporting Platforms

Testing Site - JPMC; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Director for Merchant Service External Reporting to lead the end-to-end strategy, vision, and multi-year roadmap for external reporting channels, including Digital Reporting and Reporting APIs.

You will own executive communications, define north stars and KPIs, drive cross-functional collaboration across Sales, Marketing, Engineering, SRE, InfoSec, and Legal, and partner on migrations from legacy systems to modern platforms to enable regulatory-ready,

Qualifications

• 15+ years in product management or platform leadership roles, incl. 5+ years leading enterprise-scale reporting, data delivery, or API products.
• Proven track record defining product vision and multi-year roadmaps informed by market analysis and client research.
• Experience owning client communications at executive levels, incl. demos and commercial discussions.
• Hands-on with modern data/reporting platforms, data governance, and enterprise integration patterns.
• Strong program leadership across migrations and change management.
• Quantitative mindset with KPI-driven prioritization.
• Excellent collaboration with Sales, Marketing, Engineering, SRE, InfoSec, Legal/Compliance, and Operations.
• Knowledge of product development lifecycle and data analytics.

Responsibilities

• Build and own end-to-end strategy, vision, and multi-year roadmap for external reporting channels.
• Govern the reporting backlog; prioritize work and ensure traceability from requirements through delivery.
• Define product north stars, measurable outcomes, and investment priorities; translate insights into phased delivery plans with KPIs and OKRs.
• Own executive-level client communications for reporting, including product demos and roadmap walkthroughs.
• Conduct ongoing product surveys and listening programs to capture Voice of the Client and integrate feedback into the roadmap.
• Partner with Sales and Marketing to develop positioning, collateral, and tailored RFP responses.
• Represent reporting capabilities in client pitches, due diligence, and negotiations; socialize value propositions and use cases.
• Establish criteria for onboarding new clients to the modern reporting platform; consider data, security, integration, and SLA.
• Partner with Migrations, Solutions, SRE, and Engineering to design and deliver client-centric reporting solutions and ensure platform stability, performance, and security.
• Define and track platform usage and product health metrics; lead a cross-functional team to scale product discovery and delivery.

Skills

Product leadership

Stakeholder influence

Executive communications

Data analytics

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree

Advanced degree preferred

Tools

Observability tools

SLO/SLA design

Reporting platforms

API design

Job description

Testing Site - JPMC is seeking a Product Director for Merchant Service External Reporting to lead the end-to-end strategy, vision, and multi-year roadmap for external reporting channels, including Digital Reporting and Reporting APIs.

You will own executive communications, define north stars and KPIs, drive cross-functional collaboration across Sales, Marketing, Engineering, SRE, InfoSec, and Legal, and partner on migrations from legacy systems to modern platforms to enable regulatory-ready,