Head of Patient Financial Services & Revenue Strategy

Beth Israel Lahey Health; Burlington (MA); On-site; USD 240,000 - 360,000; Full time

Job summary

Beth Israel Lahey Health seeks a Senior leader to oversee Patient Financial Services across hospital and physician billing. The role sets strategic direction, partners with SVP Revenue Cycle, and tracks KPIs, performance, and regulatory changes to maximize net revenue.

You will direct claim submission, A/R follow-up, cash posting, denial management, and patient collections, while driving process improvements, analytics, and talent development in a large, multi-site health system.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 15+ years' senior leadership in a large, complex multi-site health system Revenue Cycle or PFS function.
• Strong data analysis, KPI management, and vendor management abilities.

Responsibilities

• Provide strategic leadership and operational oversight of PFS across hospital and physician billing.
• Define plan and KPIs with SVP Revenue Cycle; monitor performance, market trends, and regulatory changes.
• Oversee claim submission, A/R follow-up, cash and adjustment posting, denial management, and patient collections.
• Lead talent development and foster a culture aligned to the BILH mission.
• Manage SLAs and invoicing for onshore/offshore vendor resources; monitor A/R trends by facility and payer.
• Collaborate with stakeholders to improve people, process, and technology across billing operations.

Skills

Strategic leadership

Operational leadership

Data-driven decisions

Communication skills

Change leadership

Revenue cycle knowledge

Education

Bachelor's degree

Master's degree preferred

Job description

Beth Israel Lahey Health seeks a Senior leader to oversee Patient Financial Services across hospital and physician billing. The role sets strategic direction, partners with SVP Revenue Cycle, and tracks KPIs, performance, and regulatory changes to maximize net revenue.

You will direct claim submission, A/R follow-up, cash posting, denial management, and patient collections, while driving process improvements, analytics, and talent development in a large, multi-site health system.