Senior Patient Billing & Revenue Specialist

Anna Jaques Hospital; Massachusetts; Hybrid; USD 32,000 - 43,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Senior Patient Financial Services Representative to serve as a primary liaison for patients and departments on revenue cycle issues. The role encompasses hospital, professional, and home health billing, with emphasis on resolving billing inquiries and supporting Epic training.

Candidates should have a High School Diploma (Bachelor’s preferred), 3 years of customer service, and experience with patient accounting systems and Excel. Equal opportunity employer.

Qualifications

• Education: High School Diploma or equivalent; Bachelor’s degree preferred.
• Experience: 3 years of customer service experience.
• 1 year in hospital-related billing, claims follow-up, or hospital coding.
• Experience in patient accounting systems and Excel.
• Strong interpersonal and communication skills; detail-oriented and organized.

Responsibilities

• Assist customers with billing/insurance/charge/referral questions to ensure satisfaction.
• Coordinate with Hospital, Professional, and Home Health Billing Teams to resolve issues and identify trends.
• Support SBO environment with knowledge of Hospital, Professional, and Home Health Billing.
• Collaborate with Cash team to resolve unapplied cash, payment plans, and cosmetic services.
• Train and support Epic; serve as department Super User and liaise with Instructional Design Team.

Skills

Customer service

Excel

Microsoft Office

Communication skills

Attention to detail

Multitasking

Education

High School Diploma

Bachelor’s degree preferred

Tools

Epic

Job description

Beth Israel Lahey Health is seeking a Senior Patient Financial Services Representative to serve as a primary liaison for patients and departments on revenue cycle issues. The role encompasses hospital, professional, and home health billing, with emphasis on resolving billing inquiries and supporting Epic training.

Candidates should have a High School Diploma (Bachelor’s preferred), 3 years of customer service, and experience with patient accounting systems and Excel. Equal opportunity employer.