Head of Operations & Transformation — Hybrid Leader

Teladoc; Goleta (CA); Hybrid; USD 175,000 - 185,000; Full time

Job summary

Teladoc Health in Goleta, CA is seeking an Operations & Transformation Director to drive operational excellence, optimize processes, and lead transformation initiatives across the organization. The role partners with senior leadership to balance cost, speed, compliance, and customer experience, while guiding cross-functional teams through complex change.

This hybrid position requires a minimum of three days on site at Goleta and offers a base salary in the range of $175,000–$185,000 with a

Qualifications

• MS in Engineering, Business Administration, or a related field.
• At least 10+ years of experience in business transformation, consulting, operations, and/or operational excellence roles, including experience working with health systems.
• Proven expertise in customer operations and product lifecycle management.
• Strong understanding of operational excellence, process optimization, and change management.
• Proven experience managing cross-functional initiatives in complex environments.
• Strong analytical skills with the ability to interpret financial and operational data.
• Excellent stakeholder management, communication, and influencing skills.

Responsibilities

• Lead, design and implement operational improvement and transformation initiatives aligned with business strategy.
• Optimize end-to-end operational processes across key functions (Operations, IT, Finance, HR, Customer Service).
• Drive service quality, efficiency, and scalability through KPI and SLA management.
• Monitor operational and financial performance, identifying opportunities to improve profitability, and effectiveness.
• Lead cross-functional projects, ensuring clear scope, timelines, governance, and delivery.
• Implement and standardize project management methodologies, tools, and best practices.
• Ensure operational processes comply with legal, regulatory, and internal governance requirements.
• Gather business requirements, translate them into actionable solutions, and oversee implementation.
• Manage risks, issues, and dependencies, proactively addressing scope of creep.
• Support senior leaders with data-driven insights, user research, and operational recommendations that enable timely decision-making and execution.
• Collaborate across the organization and build strong relationships with internal stakeholders and external partners to deliver shared outcomes.
• Work with urgency and diligence to advance transformation priorities and deliver high-quality outcomes within committed timelines.
• Assess options in complex environments, evaluate risks and tradeoffs, and recommend practical paths for execution.
• Proactively identify and remove roadblocks, escalating issues as needed to maintain momentum and deliver intended outcomes.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Change management

Process optimization

Education

MS in Engineering or MBA or related field

Tools

Project management tools

Job description

Teladoc Health in Goleta, CA is seeking an Operations & Transformation Director to drive operational excellence, optimize processes, and lead transformation initiatives across the organization. The role partners with senior leadership to balance cost, speed, compliance, and customer experience, while guiding cross-functional teams through complex change.

This hybrid position requires a minimum of three days on site at Goleta and offers a base salary in the range of $175,000–$185,000 with a