Director, Operations & Transformation - Goleta, CA

Teladoc Health, Inc.; Goleta (CA); Hybrid; USD 175,000 - 185,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Paid Sick, Safe, and Caregiver Leave

Job summary

Teladoc Health, Inc. is seeking an Operations & Transformation Director in Goleta, CA to drive operational excellence and transformation across the organization.

You will optimize end-to-end processes, lead cross-functional initiatives, and balance cost, speed, compliance, and customer experience while delivering high-quality service. The role reports to senior leadership and requires a strategic mindset with extensive experience in transformation, operations, and cross-functional program

Qualifications

• MS in Engineering or related field required; MBA or Business Administration also acceptable.
• 10+ years in business transformation, operations, and/or operational excellence.
• Experience with health systems and cross-functional initiatives.

Responsibilities

• Lead operational improvement and transformation initiatives aligned with strategy.
• Optimize end-to-end processes across key functions (Operations, IT, Finance, HR, Customer Service).
• Drive KPI/SLA management, performance monitoring, and profitability opportunities.
• Manage risks, issues, and dependencies with clear governance and timelines.
• Provide data-driven insights to senior leaders to enable timely decisions.

Skills

operational excellence

change management

stakeholder management

data analysis

customer operations

Education

MS in Engineering

MS in Business Administration

Job description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Operations & Transformation Director will be responsible for driving operational excellence, efficiency, and continuous improvement across the organization. This role focuses on optimizing processes, leading transformation initiatives, and ensuring high-quality service delivery while balancing cost, speed, compliance, and customer experience. The role acts as a trusted advisor to senior leadership and key stakeholders.

***This is a hybrid role with the expectation of min 3 days a week at the Goleta, CA location.***

Essential Duties and Responsibilities

Lead, design and implement operational improvement and transformation initiatives aligned with business strategy. Optimize end-to-end operational processes across key functions (Operations, IT, Finance, HR, Customer Service). Drive service quality, efficiency, and scalability through KPI and SLA management. Monitor operational and financial performance, identifying opportunities to improve profitability, and effectiveness. Lead cross-functional projects, ensuring clear scope, timelines, governance, and delivery. Implement and standardize project management methodologies, tools, and best practices. Ensure operational processes comply with legal, regulatory, and internal governance requirements. Gather business requirements, translate them into actionable solutions, and oversee implementation. Manage risks, issues, and dependencies, proactively addressing scope of creep. Support senior leaders with data-driven insights, user research, and operational recommendations that enable timely decision-making and execution. Collaborate across the organization and build strong relationships with internal stakeholders and external partners to deliver shared outcomes. Work with urgency and diligence to advance transformation priorities and deliver high-quality outcomes within committed timelines. Assess options in complex environments, evaluate risks and tradeoffs, and recommend practical paths for execution. Proactively identify and remove roadblocks, escalating issues as needed to maintain momentum and deliver intended outcomes.

Qualifications

Expected for Position MS in Engineering, Business Administration, or a related field. At least 10+ years of experience in business transformation, consulting, operations, and/or operational excellence roles, including experience working with health systems. Proven expertise in customer operations and product lifecycle management. Strong understanding of operational excellence, process optimization, and change management. Proven experience managing cross-functional initiatives in complex environments. Strong analytical skills with the ability to interpret financial and operational data. Excellent stakeholder management, communication, and influencing skills.

Compensation and Benefits

The base salary range for this position is $175,000 - $185,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time.
• All time off must be approved by your manager prior to use.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

Equal Opportunity Employer

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link. Our mission is to empower all people everywhere to live their healthiest lives.