Head of Operations & Supply Chain – DTC Growth (Remote)

Hi-Altitude Brands; Los Angeles (CA); Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Flexible time off

Birthday vacation day

Medical, Dental & Vision insurance (em

Life Insurance & Short-Term Disability

401(k) with employer contributions

WFH stipend

Employee recognition program

Pet insurance

Product samples & discounts

Professional development fund

Calm App subscription

Job summary

Hi-Altitude Brands is seeking a Director of Operations & Supply Chain to build and lead the operational backbone of a fast-growing DTC business. You will own contract manufacturing, sourcing and procurement, demand and supply planning, and 3PL operations, while driving ERP transitions and improving master data and reporting.

You will report to the COO and collaborate with Product Development, Marketing, Finance, and Customer Experience to shape scalable processes, budgets, and teams across

Qualifications

• 7–10+ years of operations and supply chain leadership in high-growth consumer products, DTC, or e-commerce.
• Bachelor’s degree in supply chain, business, operations, or related field; equivalent experience considered.
• Deep experience managing contract manufacturers and suppliers, including sourcing, negotiation, pricing, performance management, and supply continuity.
• Proven track record in strategic sourcing and delivering measurable cost savings.
• Strong demand and supply planning expertise, including forecasting, inventory strategy, and planning processes built from the ground up.
• Strong 3PL, fulfillment, and logistics partner management capabilities.
• Exposure to ERP implementations, systems transitions, or similar operational transformations.
• Proven people leader with strong analytical, problem-solving, and cross-functional collaboration skills.

Responsibilities

• Develop and implement sourcing strategies to optimize cost, quality, supply continuity, and risk.
• Lead supplier selection, qualification, onboarding, and ongoing relationship management.
• Manage contract manufacturing partners, supplier performance, cost reduction initiatives, and sourcing for new product launches.
• Monitor market and geopolitical risks to proactively identify and mitigate supply disruptions.
• Own procurement processes, including RFQs, purchasing, P2P workflows, and procurement KPIs.
• Lead demand and supply planning across channels, including forecasting, inventory levels, purchasing, and excess/obsolete inventory management.
• Analyze demand, lead times, landed costs, and supply trends to identify opportunities for improvement.
• Manage 3PL, carrier, and freight-forwarder relationships and ensure performance against service expectations.
• Maintain inventory accuracy, landed COGS, and product/master data across systems.
• Oversee inbound and outbound inventory flow, freight, and logistics operations.
• Lead cross-functional supply chain and operations projects, managing priorities, timelines, risks, and stakeholder communication.
• Establish scalable operation rhythms across planning, procurement, and resource management.
• Own the operations budget and serve as a strategic operating partner to the COO.
• Lead and develop the Supply Chain and Project Management teams.

Skills

Supply chain leadership

Contract manufacturing management

Sourcing strategies

Demand planning

3PL management

Education

Bachelor’s degree in supply chain or related field

Tools

ERP systems

Job description

Hi-Altitude Brands is seeking a Director of Operations & Supply Chain to build and lead the operational backbone of a fast-growing DTC business. You will own contract manufacturing, sourcing and procurement, demand and supply planning, and 3PL operations, while driving ERP transitions and improving master data and reporting.

You will report to the COO and collaborate with Product Development, Marketing, Finance, and Customer Experience to shape scalable processes, budgets, and teams across