Director of Operations

24 Seven Talent; Beverly Hills (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

24 Seven Talent is seeking a hands-on, strategic Director of Operations to own and optimize day-to-day operations across a fast-growing consumer brand. You’ll oversee 3PL, fulfillment, logistics, inventory, customer service, returns, wholesale operations, and operational systems.

The ideal candidate is a proactive problem solver who can establish scalable processes and hold internal teams and external partners accountable, partnering with Planning, Production, E‑Commerce, Finance, Marketing, and

Qualifications

• Strong ops leadership in a DTC, ecommerce, retail, or consumer brand.
• Deep experience managing 3PLs, fulfillment, inventory, logistics, and freight.
• Experience overseeing or partnering with Customer Service.
• Strong understanding of Shopify and ecommerce operational systems.
• Experience building SOPs, KPIs, reporting, and scalable processes.
• Comfortable troubleshooting complex operations and systems issues.
• Highly proactive, analytical, organized, and able to lead cross-functional teams.
• ERP implementation or integration experience is highly desirable.

Responsibilities

• Own operational execution across DTC, retail, wholesale, gifting, and alternative channels.
• Manage and optimize the 3PL relationship, including fulfillment performance and costs.
• Oversee domestic and international logistics and freight within budget.
• Maintain visibility into inventory, open orders, backorders, and launch readiness.
• Oversee Customer Service, establishing KPIs for ticket volumes and response times.
• Own returns and reverse logistics to improve experience and efficiency.
• Build scalable processes and infrastructure to support wholesale.
• Partner with Planning, Production, E‑Commerce, Finance, Marketing, and CS.
• Establish operational KPIs, reporting, SOPs, and accountability.
• Identify bottlenecks and implement long-term solutions; optimize systems (Shopify, 3PL, ERP).
• Support ERP implementation and onboarding; lead launch readiness activities.

Skills

Ops leadership

3PL management

Logistics & freight

Inventory management

Cross-functional leadership

SOPs & KPIs

Vendor management

ERP integration

Problem solving

Analytical thinking

Tools

Shopify

ERP systems

Job description

We’re looking for a hands‑on, strategic Director of Operations to own and optimize day‑to‑day operations across a fast‑growing consumer brand.

This individual will oversee 3PL and fulfillment, logistics and freight, inventory, customer service, returns, wholesale operations, and operational systems. The ideal candidate is a proactive problem solver who can identify issues before they impact the customer, establish scalable processes, and hold both internal teams and external partners accountable.

What You’ll Do

• Own operational execution across DTC, retail, wholesale, gifting, and alternative sales channels
• Manage and optimize the 3PL relationship, including fulfillment performance, inventory accuracy, shipping SLAs, receiving, and costs
• Oversee domestic and international logistics and freight, ensuring inventory arrives on time and within budget
• Maintain visibility into inventory, open orders, backorders, fulfillment issues, and launch readiness
• Oversee the Customer Service function, establishing KPIs around ticket volume, response times, resolution times, customer sentiment, and staffing
• Own returns and reverse logistics, identifying opportunities to improve both the customer experience and operational efficiency
• Build scalable processes and infrastructure to support the company's wholesale business
• Partner closely with Planning, Production, E‑Commerce, Finance, Marketing, and Customer Service
• Establish operational KPIs, reporting, SOPs, and accountability
• Identify recurring bottlenecks and implement long‑term solutions rather than temporary fixes
• Own and optimize operational systems across Shopify, 3PL platforms, returns, shipping, fraud, taxes/duties, and ERP
• Support the implementation and onboarding of a new ERP system
• Lead operational readiness for product launches, ensuring inventory, fulfillment, systems, and customer support are prepared ahead of launch

What We’re Looking For

• Strong operations leadership experience within a DTC, e‑commerce, retail, apparel, fashion, or consumer brand
• Deep experience managing 3PLs, fulfillment, inventory, logistics, and freight
• Experience overseeing or partnering closely with Customer Service
• Strong understanding of Shopify and e‑commerce operational systems
• Experience building SOPs, KPIs, reporting, and scalable operational processes
• Comfortable troubleshooting complex operational and systems issues
• Strong cross‑functional leadership and vendor‑management skills
• Experience with ERP implementation or integration is highly desirable
• Highly proactive, analytical, organized, and comfortable operating in a fast‑paced environment

What Success Looks Like

You’ll create an operation where inventory is accurate, orders ship on time, launches are operationally prepared, vendors are held accountable, customer issues are addressed quickly, and teams have the systems and information they need to execute effectively.

This is an opportunity for someone who enjoys building structure, solving complex problems, and creating scalable operations within a growing consumer business.