Head of Operations: Supply Chain, Call Center & Facilities

Snap-On Tools; Rochester Hills (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Snap-on Business Solutions Group in Rochester Hills, MI, is seeking an experienced operations leader to oversee core functions including supply chain, truck inventory, call center operations, facilities management, and safety/compliance. You will set performance metrics, drive process improvements, and collaborate with cross-functional teams to support business objectives.

The role requires a proven track record in operations leadership, with emphasis on driving efficiency, ensuring compliance,

Qualifications

• Leadership and cross-functional management across multiple domains.
• Safety and regulatory compliance awareness and documentation.

Responsibilities

• Oversee and manage core operational functions including supply chain, truck inventory, and call center operations.
• Set and monitor KPIs across supply chain, call center, facilities, and safety/compliance.
• Drive process improvements and cost controls while maintaining service levels.
• Collaborate with Sales, Finance, HR, IT, and vendors to align priorities.
• Lead continuous improvement initiatives and mentor team members.

Skills

Leadership & cross-functional

Educational background

Safety & compliance

Operational leadership

MS Office & systems

Operational knowledge

Analytical/problem solving

Continuous improvement

Communication

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

Snap-on Business Solutions Group in Rochester Hills, MI, is seeking an experienced operations leader to oversee core functions including supply chain, truck inventory, call center operations, facilities management, and safety/compliance. You will set performance metrics, drive process improvements, and collaborate with cross-functional teams to support business objectives.

The role requires a proven track record in operations leadership, with emphasis on driving efficiency, ensuring compliance,