Head of Operations - Scale Service Delivery (MSP)

Neolife Updates; Dallas (TX); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

IRA Retirement Plan

Telemedicine

8 Paid Holidays

3 Weeks PTO

Job summary

Velo IT Group in Dallas, TX seeks a Director of Operations to lead a high‑performing team, refine service delivery processes, and drive scalable growth. This pivotal role requires proactive leadership, analytical thinking, and a passion for scaling operations in a fast‑growing MSP environment.

You will align cross‑functional teams, implement data‑driven improvements, and report progress to the executive team to sustain dramatic growth and client satisfaction.

Qualifications

• Experience leading operations in MSP or IT services.

Responsibilities

• Lead service delivery process improvements to scale operations.
• Develop a disciplined, high‑performance culture across teams.
• Collaborate with executives to plan and execute strategic initiatives.

Skills

Process optimization

Operations leadership

Strategic planning

Data analysis

Stakeholder management

Job description

Velo IT Group in Dallas, TX seeks a Director of Operations to lead a high‑performing team, refine service delivery processes, and drive scalable growth. This pivotal role requires proactive leadership, analytical thinking, and a passion for scaling operations in a fast‑growing MSP environment.

You will align cross‑functional teams, implement data‑driven improvements, and report progress to the executive team to sustain dramatic growth and client satisfaction.