Remote MSP Operations Leader | Growth & Systems

Vertical Talent Solutions; Knoxville (TN); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full medical coverage

Dental and vision coverage

Performance-based bonus

Relocation reimbursement for Knoxville

Leadership and career growth

Job summary

Vertical Talent Solutions seeks an experienced Director of Operations to lead scalable MSP operations, drive service delivery excellence, and build an operational framework to support rapid growth. This hands-on leadership role partners with the founder and leadership team to improve execution and accountability.

The position is remote with a Knoxville, TN focus, offering $90,000–$120,000 with a performance bonus and relocation support.

Qualifications

• MSP experience required.
• Experience leading operations within a high-growth organization.
• Proven experience building systems, processes, and organizational structure.
• Experience scaling teams and operations through periods of rapid growth.
• Strong project management, execution, and people leadership skills.
• Ability to balance strategic leadership with hands-on execution.
• Experience setting expectations, coaching teams, and driving accountability.
• Strong technical fluency with the ability to effectively lead IT service delivery and help desk operations.
• Comfortable working directly with founders and executive leadership.

Responsibilities

• Build and improve scalable operational systems and processes.
• Lead service delivery, including service coordination, dispatch, help desk operations, and escalations.
• Establish KPIs, reporting, documentation, and accountability systems.
• Build, coach, and develop a growing operations team.
• Own operational outcomes, timelines, and execution while effectively delegating responsibilities.
• Oversee quoting, procurement, and vendor management.
• Identify operational bottlenecks and implement long-term solutions.
• Improve cross-functional communication and execution.
• Partner with leadership on strategic growth initiatives.
• Develop repeatable processes that improve efficiency and customer experience.
• Take increasing ownership of operational performance and the operations P&L.

Skills

MSP experience

Leadership experience

Project management

People leadership

Operational strategy

IT service delivery

Vendor management

Accountability

Strategic execution

Job description

Vertical Talent Solutions seeks an experienced Director of Operations to lead scalable MSP operations, drive service delivery excellence, and build an operational framework to support rapid growth. This hands-on leadership role partners with the founder and leadership team to improve execution and accountability.

The position is remote with a Knoxville, TN focus, offering $90,000–$120,000 with a performance bonus and relocation support.