Director of Operations

Velo IT Group; Dallas (TX); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Major Medical

Telemedicine

IRA

Vision

Dental

Corporate Chaplain

Counseling Services

8 paid holidays

3 weeks PTO

Job summary

Velo IT Group in Dallas seeks a Director of Operations to lead a team of IT engineers and executives in the MSP space, refining service delivery processes and building a disciplined, high-performance culture.

You will define, execute, and tune operations to hit quarterly and annual goals, lead daily huddles, participate in strategic planning, and drive scalability as the company grows.

Qualifications

• 5+ years of managerial-level experience in IT operations, service delivery, or operations leadership.
• 10+ years of professional experience.
• Knowledge of ITIL standards and best practices.
• Understanding of the MSP industry and multi-tenant IT service delivery.

Responsibilities

• Lead a team of IT engineers and executives in MSP, refining service delivery processes.
• Apply analytical skills to business and implement enhancements to hit targets and enable growth.
• Collaborate with service delivery teams to ensure impact of goals and scale operations.

Job description

Director of Operations - Needed for Service Delivery Excellence!

Work Type: Full Time, In-Office

Compensation: $130,000 – $160,000 commensurate with experience

Benefits: Major Medical, Telemedicine, IRA, Vision, Dental, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO for first-year team members

Who we’re looking for

Velo's Director of Operations will be a naturally proactive, assertive, take-charge person who is process-oriented and cares about the details. If you are someone who can see a path forward when others are stuck and who can develop a process to guide team members toward reaching goals, this is a job where you’ll have the latitude and independence needed to make it happen. If you enjoy fast-paced, analytical problem-solving, this job will constantly provide new growth opportunities as you become a crucial player in the scale of our operations. Read on to learn more about the Director of Operations role at Velo IT Group!

What you'll be doing

The Director of Operations will be at the helm of a team of top IT engineers and executives in the MSP industry. You will be responsible for fine-tuning Velo’s service delivery processes helping us to build a disciplined, winner’s culture internally and a reputation for world-class service among our clientele, delivering service above and beyond expectations. As the Director of Operations, you will apply your analytical skills to our business and implement enhancements to help us hit our targets and win! Further, as one of the fastest-growing MSPs in the industry, you will evaluate our processes and adapt them for increased scalability. To do this, you will work alongside some of the best and brightest technologists in the industry to define, execute, and achieve our quarterly and annual goals. You will lead daily team huddles and weekly operations meetings to keep our team well-aligned. Contributing to quarterly strategic planning sessions, you will keep the executive team informed of our progress, where we are stuck, and where resources are required to achieve our goals. Further, you will work with our service delivery teams to ensure our goals and objectives are having the positive impact we are looking for on the front lines. This role is key in helping Velo unlock growth opportunities as we mature our service delivery and organizational process and tune them for scale.

A little about Velo…. Velo is one of the fastest growing Cybersecurity & IT service providers in the United States. As an INC 5000, SMU Hot 100, and MSP 501 company, opportunities at Velo abound. Headquartered in Downtown Dallas, with additional offices in Houston, TX, and Lafayette, LA, you will enjoy being a part of this award-winning team. Velo offers industry-leading compensation packages for industry-leading talent. We serve entrepreneurially led companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to consistently bring on new clients and team members, creating a very active and dynamic work environment. Velo understands the nature of our culture, and the servant-leadership mindset toward every member of Team Velo is our competitive advantage.Our vision is to empower and develop the potential of entrepreneurial teams by serving 100,000 people daily. With this, our leadership team is here to be uniquely human in an increasingly disconnected world; to serve you and your family so you can effectively serve our clients and your peers.

Position Overview:

Highlights: Leadership role with an established managed IT services engineering team

Culture: The organization is driven by servant leadership principles that produce the highest levels of peer accountability and organizational performance, all while having fun at work!

Job Type: Director of Operations, MSP Operations, Service Desk Management, IT Operations Leadership

Work Hours: Full-time, in-office

Benefits: Major Medical, Telemedicine, IRA, Vision, Dental, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO for first-year team members

Requirements:

• 5+ years of managerial-level experience in IT operations, service delivery, or operations leadership
• 10+ years of professional experience
• Knowledge of ITIL standards and best practices
• Understanding of the MSP industry and multi-tenant IT service delivery