Head of Operations & Process Excellence (Remote)

Motion; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive base salary + bonus

Stock options

Health, dental, vision benefits

401K

Job summary

Motion is seeking a Senior Business Operations Leader to join in Columbus, OH or remotely. You will partner with the COO and department heads to map cross-functional workflows, craft clear SOPs, establish compliance monitoring, and drive continuous improvement to remove friction and support scalable, high-quality execution.

You will oversee governance across Engineering, Logistics/Procurement, Deployments, Sales, Finance/HR, building a centralized knowledge base and guiding change management as

Qualifications

• Draft high-quality SOPs, process maps, and operational frameworks for multi-departmental teams.
• Document and maintain clear SOPs for key business activities.
• Create a centralized knowledge base for policies, processes, and guides.
• Lead cross-functional collaboration to align on workflows and improvements.
• Analyze operational data to identify gaps, bottlenecks, and root causes.
• Drive continuous improvement to scale operations as the company grows.

Responsibilities

• Map cross-functional workflows and write clear SOPs for key activities.
• Establish compliance monitoring and auditing routines across teams.
• Lead post-project reviews to capture lessons learned and iterate SOPs.
• Drive change management and adoption of new systems and processes.

Skills

Cross-functional leadership

Process optimization

SaaS operations

Analytical problem-solving

Communication

Adaptability

Tools

Lucidchart

Miro

Notion

Asana

Jira

Job description

Motion is seeking a Senior Business Operations Leader to join in Columbus, OH or remotely. You will partner with the COO and department heads to map cross-functional workflows, craft clear SOPs, establish compliance monitoring, and drive continuous improvement to remove friction and support scalable, high-quality execution.

You will oversee governance across Engineering, Logistics/Procurement, Deployments, Sales, Finance/HR, building a centralized knowledge base and guiding change management as