Head of Operations — Global Systems & Growth

Liveohana; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Liveohana is seeking a Head of Operations to oversee day-to-day operations across Ohana and support growth and strategy partnerships. You will collaborate with the co-founders and lead a 20+ person global team, driving scalable, rigorous processes to ensure reliable performance.

The role suits someone with a consulting background who excels in leadership, detail-orientation, and people skills, and who can build practical systems as the business scales.

Qualifications

• Background in consulting and building scalable operations.
• Proven leadership and people-management experience.
• Strong ability to design and optimize operational workflows.

Responsibilities

• Oversee the team running core operations systems (alerts page, move-in confirmations, customer support workflows, etc.).
• Partner with co-founders to ensure strong execution across growth systems (social media moderation, referral payouts, and other distributed workflows).
• Manage relationships with employer partners like Rivian, OpenAI, Palantir, etc., and help the partnerships team anticipate the supply needs to make these demand-side partnerships successful, and the demand needs to ensure our supply-side partners are successful.
• Identify gaps and inefficiencies in current processes and design better systems.
• Build and implement new operational workflows as the business scales.
• Ensure accountability across team members and systems with clear ownership and tracking.
• Maintain and improve dashboards, reporting, and internal visibility into performance.

Skills

Consulting

Leadership

People management

Operations systems

Job description

Liveohana is seeking a Head of Operations to oversee day-to-day operations across Ohana and support growth and strategy partnerships. You will collaborate with the co-founders and lead a 20+ person global team, driving scalable, rigorous processes to ensure reliable performance.

The role suits someone with a consulting background who excels in leadership, detail-orientation, and people skills, and who can build practical systems as the business scales.