Head of Operations & Client Delivery - Remote

Ladders; United States; Remote; USD 132,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Access to advanced technology tools

Job summary

Ladders is seeking a Director, Operations & Client Delivery to lead performance across a portfolio of federal contracts, driving delivery excellence, client satisfaction, and disciplined execution. You will collaborate with Program Managers and senior stakeholders to strengthen the PMO, improve visibility into performance, and address delivery risks with proactive strategies.

The role supports a hybrid of agile and traditional program environments, with a focus on modernizing tools, workflows,

Qualifications

• Bachelor's degree required.
• 8+ years of program management and operations experience in federal contracting environments.
• Experience managing multiple concurrent federal contracts across different clients.
• Hands-on PM experience required; may need to serve as PM of record.
• Experience with agile and traditional program methodologies.
• Familiarity with AI tools and workflow automation in operations.
• PMP or PgPg certification is mandatory.

Responsibilities

• Own operational performance across active contracts with a focus on cost, schedule, quality, and client satisfaction.
• Establish a delivery framework that provides Program Managers with the tools and support needed to succeed.
• Monitor portfolio health using performance metrics and dashboards to identify issues proactively.
• Serve as the escalation point for program-level challenges and client relationship issues.
• Ensure all programs meet contractual performance requirements and that Program Managers understand these metrics.
• Apply agile and traditional methodologies based on program context and discipline.
• Lead PMO modernization efforts, optimizing tools and integrating AI into operations.

Skills

Program management

Leadership

Agile methodologies

AI awareness

Education

Bachelor's degree

Advanced degree or experience

Tools

AI tools

Portfolio dashboards

Job description

Ladders is seeking a Director, Operations & Client Delivery to lead performance across a portfolio of federal contracts, driving delivery excellence, client satisfaction, and disciplined execution. You will collaborate with Program Managers and senior stakeholders to strengthen the PMO, improve visibility into performance, and address delivery risks with proactive strategies.

The role supports a hybrid of agile and traditional program environments, with a focus on modernizing tools, workflows,