AVP Operations — Hybrid, Multi-Location Leader

Sedgwick; Chicago (IL); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and match

Paid time off

Job summary

Sedgwick is seeking an AVP of Operations to lead the technical and operational functions for assigned offices, ensuring quality service delivery and adherence to standards. The role covers staffing, training, budget and P&L for the office, with supervision of 100–299 colleagues.

The position requires a senior background in claims management, strong leadership, and strategic planning. Located across multiple centers with hybrid onsite work arrangements, candidates should reside near one of the

Qualifications

• Bachelor's degree preferred.
• Ten years claims management experience.
• Four years supervisory experience required.
• CPCU, ARM, AIM, or AIC certifications preferred.
• Licenses as required.

Responsibilities

• Oversee operations management for multiple locations/offices within an area.
• Establish policies and procedures to ensure regulatory compliance and client service standards.
• Set business plans with goals and objectives for the assigned area.
• Monitor management reports for area/office performance.
• Coordinate sales and client service efforts across locations.

Skills

Claims knowledge

Communication

MS Office

Leadership

Analytical thinking

Organization

Interpersonal skills

Negotiation

Teamwork

Education

Bachelor's degree

CPCU/AIM/AIC certifications preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking an AVP of Operations to lead the technical and operational functions for assigned offices, ensuring quality service delivery and adherence to standards. The role covers staffing, training, budget and P&L for the office, with supervision of 100–299 colleagues.

The position requires a senior background in claims management, strong leadership, and strategic planning. Located across multiple centers with hybrid onsite work arrangements, candidates should reside near one of the