Head of Operations

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Remote work

Career growth

Direct access to CEO

Profitable bootstrapped company

Work-life balance

Job summary

Ladders is seeking a Head of Operations to lead the core operational engine supporting revenue, partnerships, and recruiting workflows. This role demands structure, accountability, and process discipline in a fast-moving environment.

You will collaborate with leadership to improve efficiency, strengthen controls, and scale a profitable, bootstrapped organization focused on results and execution. Location is remote in the United States with strong growth prospects.

Qualifications

• 5–7 years of experience in operations management, preferably in a SaaS environment.
• Proven track record of building operational functions from the ground up.
• Strong people management skills with experience delegating tasks effectively.
• Excellent written and verbal communication skills in English.
• Hands-on experience with billing, contracts, and vendor management.
• Ability to work independently and take ownership of projects.
• Familiarity with AI tools and operational processes in staffing or HR tech is a plus.

Responsibilities

• Oversee revenue operations, including billing, collections, and payments
• Manage contracts and vendor relationships, ensuring compliance and accuracy
• Administer partner operations, including revenue share calculations and co-marketing logistics
• Lead recruiting operations, from sourcing to onboarding, while managing an Operations Associate
• Document processes to improve operational efficiency and compliance
• Ensure security and data integrity for enterprise customer requirements
• Develop and implement systems to streamline operations and improve efficiency

Skills

Operations management

People management

Billing and contracts

Vendor management

English communication

Ownership of projects

SaaS experience

AI tools awareness

Job description

For our client, we are seeking a Head of Operations to join the team of a leader in the Staffing space.

This role will own the core operational engine that supports revenue, partnerships, and recruiting workflows across the business. The ideal candidate will bring structure, accountability, and process discipline to a fast-moving environment while helping scale a growing operations function. You will work closely with leadership to improve efficiency, strengthen controls, and support a profitable organization focused on results and execution.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Oversee revenue operations, including billing, collections, and payments
• Manage contracts and vendor relationships, ensuring compliance and accuracy
• Administer partner operations, including revenue share calculations and co-marketing logistics
• Lead recruiting operations, from sourcing to onboarding, while managing an Operations Associate
• Document processes to improve operational efficiency and compliance
• Ensure security and data integrity for enterprise customer requirements
• Develop and implement systems to streamline operations and improve efficiency

Qualifications

• 5-7 years of experience in operations management, preferably in a SaaS environment
• Proven track record of building operational functions from the ground up
• Strong people management skills with experience delegating tasks effectively
• Excellent written and verbal communication skills in English
• Hands-on experience with billing, contracts, and vendor management
• Ability to work independently and take ownership of projects
• Familiarity with AI tools and operational processes in staffing or HR tech is a plus

Benefits

• Remote work flexibility with a focus on work-life balance
• Opportunity to build and shape the operations team from the ground up
• High potential for career growth and advancement within the company
• Collaborative and hands-on work environment with direct access to the CEO
• Engagement with a profitable, bootstrapped company that values results over activity

Our client is an equal opportunity employer.