Head of Office Operations & Facilities (Nashville)

FBMM; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

FBMM in Nashville is seeking an experienced Office Operations Leader to manage the Nashville office's operations, facilities, hospitality, and records management, delivering a Gold Standard experience for employees and guests.

The role leads staff and vendors, implements new office processes for the Nashville site, and drives continuous improvement in the overall office experience while coordinating events and budget adherence.

Qualifications

• Progressive experience in office management or facilities operations.
• Experience in Property Management in a Class A building environment beneficial.
• Experience leading and developing a team, including coaching and performance management.
• Experience managing vendor contracts and performance.
• Experience with planning or leading an office move or new office build preferred.
• Professional services environment experience is a plus.

Responsibilities

• Lead the creation, documentation, and communication of operating procedures for the Nashville office, including evaluating the new office layout and functional requirements.
• Develop and document processes that minimize administrative burden on teams and leaders.
• Create and execute a communication plan for new office operations.
• Manage implementation of new office operations processes for ongoing effectiveness and continuous improvement.
• Provide leadership and coordination of all office and team support functions, including direct management of Office Administrators and Operations staff.
• Oversee Executive Assistant team on office related duties, workload, development, and performance reviews.
• Ensure phone system, printers, copiers, and equipment are maintained and functioning.
• Oversee desk and office setup for new hires and departures.
• Manage office supplies and budgeting.

Skills

People management

Vendor management

Leadership

Operations planning

Process documentation

Budget management

Event planning

Onboarding support

Job description

FBMM in Nashville is seeking an experienced Office Operations Leader to manage the Nashville office's operations, facilities, hospitality, and records management, delivering a Gold Standard experience for employees and guests.

The role leads staff and vendors, implements new office processes for the Nashville site, and drives continuous improvement in the overall office experience while coordinating events and budget adherence.