Head of National Security Customer Success

109 Computable Insights LLC; Herndon (VA); Hybrid; USD 171,000 - 273,000; Full time

Job summary

Salesforce is seeking an experienced leader to join our National Security Customer Success organization, guiding a team of Tableau Customer Success Managers across the Intelligence Community and DoD. You will drive customer outcomes, strategy, and renewal health in complex government environments.

The ideal candidate brings 5+ years in leadership roles in customer success, strong analytics and data storytelling skills, and the ability to partner with Sales, Product, Engineering, and Support to

Qualifications

• 5+ years in leadership roles with direct experience in customer success and team management.
• Experience developing analytics adoption frameworks and value realization methodologies.
• Demonstrated ability to translate analytics into strategic business outcomes.

Responsibilities

• Lead oversight on critical customer issues, coordinating across Support, Incident Center, and Engineering.
• Build multi-functional relationships with Solutions, Sales, Engineering, and Product Management.
• Serve as director-level escalation point and drive customer relationships with a focus on outcomes.

Skills

Leadership

Executive communication

Customer success

Data storytelling

Education

Bachelor's degree

Tools

Tableau

Salesforce

Job description

Salesforce is seeking an experienced leader to join our National Security Customer Success organization, guiding a team of Tableau Customer Success Managers across the Intelligence Community and DoD. You will drive customer outcomes, strategy, and renewal health in complex government environments.

The ideal candidate brings 5+ years in leadership roles in customer success, strong analytics and data storytelling skills, and the ability to partner with Sales, Product, Engineering, and Support to