Head of Multi-Site Operations & Growth

Better Talent; Tampa (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO, sick days, and vacation days

Profit sharing bonus

Retirement benefits

On-site in Tampa Bay

Job summary

Emperor Rentals is seeking an experienced Director of Operations to lead day-to-day operations and propel growth across five departments. You will report to the owner as the company’s number-two, overseeing a team of about 16 and managing department P&Ls. Build and refine SOPs and scalable systems while developing strong managers.

This hands-on role requires ownership mindset, weekend/urgent support flexibility, and a path toward General Manager responsibilities as the company expands.

Qualifications

• 5+ years of experience running operations with direct accountability for results.
• Experience managing managers and leading a team of at least 10 people.
• Demonstrated P&L accountability and measurable improvements.

Responsibilities

• Take full ownership of daily operations across Property Care, Housekeeping, Maintenance & Repairs, Guest Services, and Owner Relations.
• Lead Property Care Managers who own condition, readiness, standards, and homeowner relationships.
• Oversee turnovers, linens, and housekeeping quality standards.
• Manage in-house maintenance technicians and vendor network for reliable property care and repairs.
• Lead the remote Guest Services team with seven-day coverage.
• Own homeowner retention, escalations, and service standards across the portfolio.
• Own operating P&L for the departments and improve results with a scorecard.
• Document and improve SOPs and scalable operating systems.
• Hire, develop, and hold managers accountable for their teams and results.
• Report to the owner and build capacity for portfolio growth.

Skills

Operations management

People leadership

P&L accountability

Strategic planning

Job description

Emperor Rentals is seeking an experienced Director of Operations to lead day-to-day operations and propel growth across five departments. You will report to the owner as the company’s number-two, overseeing a team of about 16 and managing department P&Ls. Build and refine SOPs and scalable systems while developing strong managers.

This hands-on role requires ownership mindset, weekend/urgent support flexibility, and a path toward General Manager responsibilities as the company expands.